So Disappointing!!
Norwegian Escape Cruise Review to Caribbean - Eastern
7 Night Caribbean: Great Stirrup Cay & Dominican Republic (Port Canaveral Roundtrip)
Sail date: January 14, 2023
Ship: Norwegian Escape
Cabin type: Suite
Cabin number: 10230
Traveled as: Family (older children)
Reviewed: 1 year ago
Review summary
We have cruised on several other cruise lines, and this by far was our worst experience. In talking to other guests it seemed to be the consensus. Service overall on the entire ship was fair. I was charged for a bingo game that I did not attend, and come to find out didn't even exist. It took 4 times to guest services to get it fixed. The people in guest services were very hard to understand, and they were having trouble understanding me. Shore excursion wasn't booked properly, so I had to go to them to fix. My son never did get his free wifi minutes. I needed to work some and the wifi was absolutely a joke. I even paid for the upgrade. The drill at the beginning was unorganized, and downright comical. We had to sit in a smokey casino, and never did get to see the demonstration. Good thing we watched the video, and didn't need it. Our room steward, and one of our servers (ONE the entire trip) were great. Everyone else acted like they didn't care, nor were they helpful or friendly. The communication onboard was horrible. We had a party of 3, and all reservations are geared towards groups of 2. We couldn't get into any other restaurants. The buffet food was always cold. I mean everything! Soup....cold. Veggies...cold and under cooked. We ordered the steak in Taste medium rare, and it was dry overcooked and was like beef jerky. There was hardly any shopping onboard. Except a ton of jewelry. No thanks. It is funny because we are pretty easy to please. We don't typically complain. However, it was absolutely everything on this cruise that was fair to poor. And we've cruised Carnival before!! They are like the Walmart of the cruise world, and we enjoyed them over this.Embarkation
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
We have been on plenty of cruises, and with several other cruise lines. My advice? Pick another cruise.
Ports of call
Puerto Plata, Dominican Republic
Tortola, British Virgin Islands
Great Stirrup Cay (Cruise Line Private Island), Bahamas