Overall services dropped noticeably

Norwegian Escape Cruise Review to Canada, New England, New York

Cruises: 4-6 cruises
Review: 1
Helpful Votes: 4

Overall rating:

3.8 out of 5
Verified Review
Norwegian Escape

7 Night Canada & New England (New York Roundtrip)

Sail date: September 08, 2019

Ship: Norwegian Escape

Cabin type: Inside

Traveled as: Couple

Reviewed: 1 year ago

Review summary

I feel that overall services dropped dramatically due to cost cutting. Changes have been made to benefit the company but inconvenient for customers.

Embarkation

2 out of 5
4 hours delay

Ship experiences

Food and Dining

3 out of 5
Food selection no longer as good as my few past cruises with Norwegian

Onboard Activities

4 out of 5

Entertainment

2 out of 5
Shows reduced. Not as many shows as I had before with Norwegian. And the shows were not as interesting as before.

Service and Staff

3 out of 5
Most staffs were very professional except for one or two who were being rude. However, I noticed the company has newer policies that helped to cut cost by reducing some of the services.

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

Ports of call

New York, New York

4 out of 5

Bar Harbor, Maine

5 out of 5

Portland, Maine

5 out of 5

Halifax, Nova Scotia

3 out of 5

Saint John, New Brunswick

3 out of 5

Disembarkation

5 out of 5
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