misrepresented price

Item: Norwegian Escape
Rating: 4.2
Author: looking4loree

Norwegian Escape Cruise Review to Caribbean - Western

looking4loree

Contributor Level: Purser

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 8

Overall rating:

4.2 out of 5

Verified Review

7 Night Western Caribbean (Miami Roundtrip)

Sail date: July 08, 2017

Ship: Norwegian Escape

Cabin type: Oceanview

Cabin number: 5770

Traveled as: Family (older children)

Reviewed: 7 years ago

Review summary

totally misrepresented themselves. Did not receive the promised $150 on board credit. Was not told about the excessive mandatory gratuities per person per day. Company was rude and uncooperative after cruise.

Embarkation

5 out of 5

Long time to board.

Ship experiences

Food and Dining

5 out of 5

Enjoyed speciality restaurants. Buffet was a bit low budget. Some of the food in the speciality restaurants was from he buffet (charged for these meals). No midnight buffet.

Onboard Activities

5 out of 5

Pool was a bit small. Family enjoyed slides. Chairs were hard to find.

Entertainment

1 out of 5

Great shows. Cruise Director top notch. Enjoyed piano bar and dance parties. Enjoyed comedy and shows.

Service and Staff

5 out of 5

Some bartenders and Garden Cafe staff were rude.

Ship Quality

4 out of 5

Cabin / Stateroom

5 out of 5

Ship tip

Do not book with .

Thumbs up

Ports of call

Miami, Florida

5 out of 5

Coxen Hole, Roatan, Bay Islands, Honduras

5 out of 5

Going exploring on our own was nice.

Thumbs Up 1

Harvest Caye, Belize

1 out of 5

Port was controlled by Norwegian. Would have liked to be in Belize City. 3 hours of travel for a 30 minute tube ride was a bit excessive and expensive.

Thumbs Up 1

Costa Maya (Mahahual), Mexico

3 out of 5

Port was controlled by Norwegian. Would have liked to be able to tour on our own. $400 for a family of four to see the ruins was extreme.

Thumbs Up 3

Cozumel, Mexico

5 out of 5

Enjoyed day at the beach.

Thumbs Up 0

Disembarkation

4 out of 5

21 Comments

Cruisers4Lyfe 3 months ago

Thanks for sharing

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canuckcruiser84 7 years ago

he is pretty funny and does a great job

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ProfDen 7 years ago

Please be sure to tip Washy Washy Happy Happy! He is the best.

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DFromATX 7 years ago

Some people just don't read or listen. I have a coworker who last year went on her first cruise. Me and another coworker told her about prepaying her gratuities. Must have gone in one ear and out the other because when she got back she gripes about being surprised about it. However, that didn't tarnish her experience because in one week she's going on another cruise.

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Bella1230924 7 years ago

Never had problems..

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LobsterPot 7 years ago

This review appears to be baloney... NCL OBC and gratuities couldn't be cleared... I always do as Charlou does and take proof on my OBC entitlement but have never had a problem.

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ande4735 7 years ago

like the lady who had $800 stolen out of her safe...whatever!

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canuckcruiser84 7 years ago

Probably BS. I just shake my head and keep counting the days until my next cruise with NCL

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funtimes1010 7 years ago

Does this look like another fake review to steer people away from NCL? I dont know what to believe on here half of the time. They never seem to respond when people chime in about their negative experience. If it is, at least they still gave NCL 4 stars.

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canuckcruiser84 7 years ago

some grats are included as a perk though.

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canuckcruiser84 7 years ago

I understand there's a lot of different things happening when you book a cruise with any cruise line. However you need to educate yourself and do the research. Last year we got an OBC but it didn't show up once we boarded the ship. it happens. We went to Customer Service and wham bam our OBC appeared on our account. As for the grarutites those are a given unless you didn't read.

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Charlou 7 years ago

Well said @GIL155

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barracudaman67 7 years ago

I am extremely surprised you were not aware of gratuities. Did you book st the last minute and didn't bother doing any research?

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GIL155 7 years ago

Surprised about the $150 OBC not being credited. Can you say - hello customer service desk?

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Charlou 7 years ago

Mandatory gratuities is pretty basic stuff on a cruise. Well explained on NCL website. As for the onboard credit. Whenever I receive one, I always bring a proof of it. So if it's missing in my account on board, it easily resolved. Just a tip.

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ande4735 7 years ago

did you book directly thru the cruise line? it's very self explanatory on their website. the type of room you book depends on the perks you receive.

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terriesanchez 7 years ago

Was this your first cruise? The option to prepay gratuities come up on your cruise summary even before you cruise. How did you miss that? No judging...just asking.

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Cruiserholics 7 years ago

Mandatory gratuities is pretty much the rule now. If you have a legitimate grip with service they may let you slip a bit but wouldn't count on it.

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lilhkay04 7 years ago

Did you have gratuities beyond the per person, per day gratuities disclosed at booking? We prepay ours every time so we don't have any surprises! For our upcoming Escape cruise in September my prepaid gratuity charge was $217 for two of us ð

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Katievp 7 years ago

I've never cruised with NCL but I would think the automatic gratuity would be listed on their website since it's standard practice for the industry. Or, did you book with a travel agency that dropped the ball? That may be why you didn't receive your obc as well. If the obc wasn't a booking perk then the issue is with them not Norwegian. Just some thoughts.

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tvjones1022 7 years ago

Huh? What cruise?

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