Horrible service but great entertainment
Norwegian Escape Cruise Review to Caribbean - Eastern
7 Night Eastern Caribbean (Miami Roundtrip)
Sail date: November 26, 2016
Ship: Norwegian Escape
Cabin type: Balcony
Cabin number: 14858
Traveled as: Couple
Reviewed: 7 years ago
Review summary
We have been on over 10 cruises and this cruise had the worst service. We tried several of the main dinning rooms and experienced the same horrible service. Half of the time, we did not even know who our waiter was. The wait staff never checked up on us to see how our food tasted. They would constantly forget to give us steak knives. Once, we waited over 12 minutes for them to clear our appetizer plates. Then, we had to wait an additional 20 minutes to receive our entree. To top it off, the entree was cold. Also, the "washy washy" song is VERY annoying in the buffet area.
Our room steward was not very good. She never introduced herself as all of the room stewards have on our previous ships. Then, one day we had the "make up room" sign and she put a note on our door saying that she did not clean out room because the do not disturb sign was on. I had to call and complain in order to get her to clean our room.
The entertainment was very good! We enjoyed seeing a show in the supper club - it's a dinner and a show which was fun. The singers and dancers were great. By far, our favorite part was Howl at the Moon, the dueling pianos. They were hilarious and knew so many great songs! I would suggest not to go to more than one comedy show with the same comedian. One comedian literally said the same jokes, word for word.
We also enjoyed spending time on the top of the boat on the ropes course and the water slides. The best part is being able to zip-line over the edge of the ship.
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
If you are eligible for the free upgrades, choose the dining package. The good food is in the specialty restaurants.
Ports of call
Tortola, British Virgin Islands
2 Comments
noname111 7 years ago
Thank you for posting your review. Cruise lines are cutting back on crew numbers. Service falls short when one person is doing the job that was previously done by two. Despite the negatives, you had a nice time. You may want to try other cruise lines to see if the food and service quality is more to your liking.