Norwegian Escape Cruise Review to Caribbean - Eastern

Contributor Level: Purser

Experience
7+ cruises

Review
1

Helpful Votes
7

1 out of 5

AVOID NCL and especially ESCAPE at all costs!

Sail Date: December 26, 2015

Reviewed: 9 months ago

Traveled As: Family (young children)

Room Type: Balcony

An ill designed ship, GROSSLY OVERCROUDED. The space is so scarce for the stupid amount of people on board, that I personally witnessed several fights - yes actual fist fights - because there is no room to move about. One of the WORST EXPERIENCES ON BOARD ANY SHIP I HAVE EVER HAD. People were constantly edgy because you have to push and shove to get food, drinks. The music at the pool is soooooo loud, that I bet it is OUT OF the LEGAL LIMIT DECIBEL REGULATION. RELAX??? FORGET IT. The service in the LIBRARY is ridiculous. First, the library is a small room….uncomfortable, and you can only check out books from 9 to 11 AM!! The rules are absurd. The lines to complain at the front desk were 1 hour long! Imagine the dissatisfaction of how many people! Truly despicable. TRAVEL AGENCIES BEWARE! Not only will I NEVER USE NCL, I will never deal with the stupid travel agent that "recommended" this line and this ship to us. I cannot give you enough excuses to avoid this cruise line. The "ESCAPE" was perhaps the company's most recent attempt to pack people like animals into a squeezing cage. To top it all off, NCL MUST BE IN REALLY DEAR FINANCIAL TROUBLE WHERE YOU ARE AUTOMATICALLY CHARGED FOR SERVICE FOR EVERYTHING. That is, since THEY KNOW FULL WELL that their service is DESPICABLE, they charge you weather or not you want to tip the waiters/waitresses, because there are SOOOO many people and so few crew. A HORRIBLE SERVICE EXPERIENCE. HORRIBLE!!!! 

Cabin / Stateroom
Embarkation and Disembarkation
Poorly trained staff…NCL is CHEAP. Underpaying all kinds of staff to get things done in "third world fashion". BAD BAD BAD!!!
Ship Quality
Never seen such over-crowded quarters. Against all rules of relaxation. IT WAS STRESSING!!!!
Destinations and Excursions
The Caribbean towns are dirty, old, let down.
Onboard Activities
Way too many people for the small recreation areas. Chaos in EVERY SINGLE FACILITY
Children's Programs
Overcrowded pools. Overcrowded and small, claustrophobic spaces for way too many people. The engineers and company officials must have done this on purpose and they are ill intended and mean.
Entertainment
Poor quality, boring shows.
Service and Staff
Food and Dining
A complete HOAX. They fool you (and charge you) for "specialty" restaurants you cannot attend because there are fully booked - not because they are good, but because the ship is ill-designed for that many people.


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