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Exceptional care and customer service

Norwegian Epic Cruise Review to Europe - Western Mediterranean

Cruises: 2-3 cruises
Review: 1
Helpful Votes: 28

Overall rating:

4.8 out of 5
Verified Review
Norwegian Epic

5 Night Mediterranean: Naples & Ibiza (Rome To Barcelona)

Sail date: August 12, 2023

Ship: Norwegian Epic

Cabin type: Balcony

Cabin number: 13041

Traveled as: Family (older children)

Reviewed: 9 months ago

Review summary

The customer service was exceptional, the food was far beyond expectations and we had such calm seas!

Embarkation

5 out of 5
Smooth and efficient

Ship experiences

Food and Dining

5 out of 5
Presentation and service was far above expectations

Onboard Activities

5 out of 5
Martini tasting was very informative. I never knew that a Cosmo was a martini! Pool slides were a tad scary initially but great fun.

Entertainment

5 out of 5
Dance performance was remarkably well choreographed. Who knew legs could move so fast?!

Service and Staff

5 out of 5
Staff called us by name, were professional and helpful.

Ship Quality

5 out of 5
This German was well pleased.

Cabin / Stateroom

4 out of 5
Good value

Ship tip

Take the stairs more often

Thumbs up

Ports of call

Civitavecchia (Rome), Italy

5 out of 5

NAPLES (POMPEII), ITALY

5 out of 5
Easy off to excursion. Pompeii and Sorrento were excellent. "Fabio's family" was a clever way to keep folks engaged. Excellent tour.
Thumbs Up

Palma De Mallorca, Balearic Islands

5 out of 5
Lovely island. Tour guide was excellent. Easy on/off ship
Thumbs Up

Ibiza, Balearic Islands

4 out of 5
Excursion to Can Marca caves was interesting but underwhelming. Easy on/off ship. I wish there were a way to track kids as you can on an iphone. An ID bracelet which could show you on your cell phone where your teenager is would be SO helpful.
Thumbs Up

Barcelona, Spain

5 out of 5
I believe doing an excursion to get off ship made disembarkation easier.
Thumbs Up

Disembarkation

4 out of 5
Color coding on shore was less than clear. Having the location of the black tour tags listed as one gets off of the ship would have helped. It was unclear that they were at the very end.
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Other reviews of this sailing

Good family cruise...great way to visit 2 countries!