Epic failure
Norwegian Epic Cruise Review to Caribbean - Eastern
7 Night Eastern Caribbean (Port Canaveral Roundtrip)
Sail date: February 09, 2019
Ship: Norwegian Epic
Cabin type: Balcony
Cabin number: 9031
Traveled as: Singles/Friends
Reviewed: 5 years ago
Review summary
After multiple attempts to reach RAY COLGLAZIER by phone and voicemail both during and after his recorded working hours,I tried another member without success. After arrival at the ship we stood in line to check in for 2 1/2 hours. Arrival at our cabin was a disappointment with a stool closet(fancy outhouse) on one side and a shower closet on the other. This left the sink in the bedroom and all privacy for dressing gone. The big design element for the room was a curved wall without room for one person to pass by the other without one climbing on a bed. The bed was made as a double and not the two singles requested. After told touring the ship we tried to make dinner reservations at one on the special dinning rooms but were told they were completely booked for the entire trip. We were suppose to have three complimentary vouchers we could not use. Once under way we sailed towards Tortola until motor trouble and lost an engine. This necessitated a trip to San Juan rather then the scheduled Tortola or St Thomas. While in San Juan we took a trip to the rain forest, which they charged to Anita after asking to charge individually, and put the $50 credit on my account, giving me a credit with no cash value. The remaining port vouchers we were suppose to get were gone as well because we sailed back to port Canaveral at 11.7 knots, skipping the Bahamas. We arrived some 12 hours late back at port requiring a change in travel plans. The cruise missed all ports scheduled, it was crowded to the point of uncomfortable, unable to deliver any promises made with miserable accommodations. They said there would be a refund credit I have not seen but kept the letter stating it.Embarkation
Ship experiences
Food and Dining
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Ship Quality
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abort
Ports of call
Tortola, British Virgin Islands Did not visit port
Charlotte Amalie, St. Thomas Did not visit port
Great Stirrup Cay (Cruise Line Private Island), Bahamas Did not visit port