Terrible

Norwegian Epic Cruise Review to Caribbean - Western

cfromkin

Contributor Level: Purser

Experience: 7+ cruises

Review: 1

Helpful Votes: 3

Overall Rating:

1.7 out of 5

Verified Review

7 Night Western Caribbean (Port Canaveral Roundtrip)

Sail Date: December 22, 2018

Ship: Norwegian Epic

Cabin Type: Balcony

Traveled As: Family (older children)

Reviewed: 11 days ago

Review Summary

Terrible, I would never cruise with Norweigian again. I was at the customer service counter everyday and they did nothing to make it better. We couldn't move in our statement, we couldn't see a single show, we couldn't eat anywhere besides the big dining room, all of the speciality restaurants (which cost more by the way) were fully booked until 9:30pm everyday. I would have paid to have some decent food!

Embarkation

5 out of 5

My parents are handicapped and they were great getting us on, but once we were on board, it was a nightmare

Ship Experiences

Food and Dining

1 out of 5

The food was always cold, not very good and I've been on many cruises. The wait staff was too busy and very cold. We never were treated very well and had to wait alot.

Onboard Activities

1 out of 5

The onboard activities were sparse. Most of it was alot of trivia and really annoying. The spa and fitness center required you to walk through the state room halls for at least 5 minutes to find it. Just not well located.

Entertainment

1 out of 5

We were unable to get into any of the shows, the boat is too large to accommodate all of the guests.

Children's Programs

I don't have children

Service and Staff

1 out of 5

Terrible. Our stateroom was never made up, we had to do everything ourselves. The wait staff at dinner was overwhelmed, the food was cold. I don't know what else to say. Do not book this cruise.

Ship Quality

2 out of 5

It was far from clean, the layout and design was not thoroughly thought after. This ship should be removed from service.

Cabin / Stateroom

1 out of 5

I had a balcony, but I had 2 handicapped parents who couldn't move around in the room. The ships hopeful solution was to allow them to go to the spa shower, but the spa shower was down stateroom hallways that walkers don't fit, and on the other side of the boat from where we were. The spa shower was smaller and not as clean as the one in the cabin. I complained every day, but nothing was done. Nothing.