Worst cruise EVER!!

Norwegian Epic Cruise Review to Caribbean - Western

Cruises: 7+ cruises
Review: 1
Helpful Votes: 22

Overall rating:

1.7 out of 5
Norwegian Epic

7 Night Western Caribbean (Port Canaveral Roundtrip)

Sail date: December 30, 2017

Ship: Norwegian Epic

Cabin type: Balcony

Cabin number: 9294

Traveled as: Large Group

Reviewed: 3 years ago

Review summary

Worst cruise ever! Nobody was friendly and the service was atrocious!!

Embarkation

1 out of 5

Ship experiences

Food and Dining

1 out of 5
Freestyle dining is a disaster!! We had a group of 19. The service was the worst any of of had ever experienced. I specified each night that we needed a high chair for our 1 year old. They could never track one down. We'd be half way through our meal when they'd finally bring one and that was after asking numerous people. They would never take our drink order unless we'd ask them to. They would, but we wouldn't get our drinks until halfway through the meal. It would take 45 minutes to just get milk for our 1 year old. The staff was not friendly at all. I guess now that their gratuities are included, they don't interact with the guests. The food was ok. Nothing special. We've been on every other cruise line and this was by far the worst one!! Do not go if you have young children, under the age of 3. We had an aft balcony room. It was so small that we couldn't even fit a pack n play in there. It was a total nightmare and disappointment to us all. Do yourself a favor and go on another cruise line! None of us will ever go on a Norwegian cruise again!!

Onboard Activities

1 out of 5

Children's Programs

1 out of 5
The guppies room for kids under 3 was a small, windowless room with toys scattered about. It was terrible.

Service and Staff

1 out of 5

Ship Quality

1 out of 5
Our bathroom smelled like urine. The layout of the room was horrendous. Who wants to shower/go to the bathroom when everyone can see and hear you?!

Cabin / Stateroom

1 out of 5
Smallest cabin ever. I'm not sure how anyone is supposed to sleep on the curved couch!! We couldn't even fit a pack n play in the room so we had to share the bed with our 1 year old.

Ship tip

Don't do it!!

Ports of call

Port Canaveral, Florida

2 out of 5

Nassau, Bahamas

3 out of 5

Falmouth, Jamaica

3 out of 5

George Town, Grand Cayman

4 out of 5

Disembarkation

1 out of 5
Total cluster!
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