An overall good experience with a need of improvements on guest services
Norwegian Epic Cruise Review to Caribbean - Western
7 Night Western Caribbean (Port Canaveral Roundtrip)
Sail date: December 23, 2017
Ship: Norwegian Epic
Cabin type: Suite
Cabin number: 8181
Traveled as: Large Group
Reviewed: 6 years ago
Review summary
Overall a great entertainment, food / drinks and room services ... bad customer service overall on first services , lost and found , Key Management, reservations!Embarkation
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
1. Need to improve the waiting time on guest services - was waiting in average 10-30 minutes a visit needs in my vacation time ... not cool!!!! 2. Automate processes to reduce the need of guest services 3. When you have a family of 4 with 2 kids ensure that you allow the parents to stay together and the kids separate and allow partners to keys to access the kids room- to accomplish this step it took more then 2 hours of waiting !!! Not good !
Ports of call
Great Stirrup Cay (Cruise Line Private Island), Bahamas
Disembarkation
3 Comments
LobsterPot 6 years ago