On EPIC, the service staff crew's attitude could use improvement - Other ships are far more friendly -

Item: Norwegian Epic
Rating: 4
Author: joegriffinusa

Norwegian Epic Cruise Review to Caribbean - Western

joegriffinusa

Contributor Level: Purser

Cruises: 4-6 cruises

Reviews: 2

Helpful Votes: 95

Overall rating:

4 out of 5

Verified Review

7 Night Western Caribbean (Port Canaveral Roundtrip)

Sail date: December 02, 2017

Ship: Norwegian Epic

Cabin type: Balcony

Cabin number: 10321

Traveled as: Singles/Friends

Reviewed: 6 years ago

Review summary

Hurricane IRMA changed itinerary, and we were disappointed in substitutions. Cabins were cramped. Some staff lacked friendly attitude. Meals were generally very good. Next time would choose a smaller ship. EPIC could use more elevators.

Embarkation

5 out of 5

Swift and efficient

Ship experiences

Food and Dining

3 out of 5

Buffet food was uninspired and undistinguished while Specialty restaurants were worthwhile. Sports bar food was something to avoid, Bad service and Ruben sandwich and hamburgers need improvement. Manhattan restaurant deserved 5-Stars

The Manhattan Room

5 out of 5

Food was very good - We ate there 4 nights with a group of 8 and all had good things to say about food and service. Good menu and excellent presentation.

Ice Bar

1 out of 5

Ice Bar had $ 24.00 separate admission P/P - not included in any package. Rip off.

Onboard Activities

3 out of 5

Caribbean music at pool was much too loud. Could not relax and enjoy the experience.

Epic Plunge

2 out of 5

Music was blaring. Could not relax and enjoy the experience

Entertainment

5 out of 5

1. "Cirque" dinner & Show was excellent - Amazing 2, "Priscilla Queen of the Desert" Cast, music and costumes were excellent - a high point of the trip 3. Beatles were very good

Epic Theatre

5 out of 5

Truly marvelous - very talented cast, good music and wonderful costumes

Service and Staff

3 out of 5

Crew needs to behave much more friendly to guests. However, waiters did a very good job.

Ship Quality

4 out of 5

Common area were always clean. Need more elevators as waiting was annoying.

Cabin / Stateroom

4 out of 5

Curved walls did not improve the feeling of cramped space> BUT CABIN WAS ALWAYS VERY CLEAN>

Ship tip

if traveling with a group be sure to make your reservations for entertainment and specialty restaurants as soon as allowed before departure> or you will experience delays or disappointment.

Thumbs up

Ports of call

Port Canaveral, Florida

5 out of 5

Efficient and clean

Thumbs Up 0

Nassau, Bahamas

4 out of 5

Unchanged in 50 years

Thumbs Up 0

Falmouth, Jamaica

4 out of 5

On Falmouth side of Island we recommend buying a tour to see and enjoy the destination.

Thumbs Up 0

George Town, Grand Cayman

5 out of 5

Very clean and more upscale than Jamaica. A lot to see if you take the time to explore. You can take a municipal bus for $2.50 P/P/ and see the whole Island. Hop on and hop off style.

Thumbs Up 7

Great Stirrup Cay (Cruise Line Private Island), Bahamas

5 out of 5

Best part of entire 7 - days!

Thumbs Up 0