Norwegian Epic Cruise Review to Caribbean - Western

Third Mate

7+ cruises


Helpful Votes

1 out of 5

Horrible Management for this ship

Sail Date: November 23, 2014

Reviewed: 1 year ago

Traveled As: Family w/older children

Room Type: Balcony

From the moment we stepped foot on the ship we had problems, keys didn't work to open state room.  Staterooms were very disappointing. Configuration not good.  Poor entertainment.  Ship holds 4100 passengers yet if you didn't make reservation for shows you were shut out and there was nothing available.  Theater didn't hold any more people than ships holding 1/2 the size.  Bingo and games were held in small areas where people couldn't fit and no one had a seat.  Food was the same everywhere - either buffet or restaurant.  Seemed like the entire crew was miserable.  Took 3 days to meet our cabin boy.  Sailed on the Pearl a month ago and had a wonderful experience.  This ship is run poorly and is not fit for 4100 passengers.  Every where you turned it cost money.  Couldn't even go look inside the ice bar - they wanted $20 per person.  My kids just wanted to see what it looked like and they said it would cost $20 per person to go in. The restaurants that cost extra were no better than the buffet.  Been on many cruises and never had an experience like this.  They keep making them bigger but they're not better.  Pool was big enough to fit 20 people - huge disappointment.  Many passanger were complaining.

Ship Quality
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Food and Dining
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Service and Staff
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Children's Programs
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Onboard Activities
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Destinations and Excursions
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Cabin / Stateroom
Very bad layout. 3rd bed big enough for a 4 year old - that's it.
Miami, Florida
Left from Miami
Ocho Rios, Jamaica
Kids liked the bob sledding
George Town, Grand Cayman
Never made it to Grand Cayman - they said the swells were to high - ended up with another day at sea which the staff had no different plans for. I could stay home and play Monopoly with my family. Everything else cost money.
Cozumel, Mexico
Nothing there - to cold - water just like on the East Coast of US


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