Horrible Management for this ship

Norwegian Epic Cruise Review to Caribbean - Western


Contributor Level: Third Mate
Experience: 7+ cruises
Review: 1
Helpful Votes: 20

Overall Rating:

1.0 out of 5
Verified Review
7 Night Western Caribbean (Miami Roundtrip)
Sail Date: November 23, 2014
Ship: Norwegian Epic
Cabin Type: Balcony
Cabin Number: 12060
Traveled As: Family (older children)
Reviewed: 2 years ago

From the moment we stepped foot on the ship we had problems, keys didn't work to open state room.  Staterooms were very disappointing. Configuration not good.  Poor entertainment.  Ship holds 4100 passengers yet if you didn't make reservation for shows you were shut out and there was nothing available.  Theater didn't hold any more people than ships holding 1/2 the size.  Bingo and games were held in small areas where people couldn't fit and no one had a seat.  Food was the same everywhere - either buffet or restaurant.  Seemed like the entire crew was miserable.  Took 3 days to meet our cabin boy.  Sailed on the Pearl a month ago and had a wonderful experience.  This ship is run poorly and is not fit for 4100 passengers.  Every where you turned it cost money.  Couldn't even go look inside the ice bar - they wanted $20 per person.  My kids just wanted to see what it looked like and they said it would cost $20 per person to go in. The restaurants that cost extra were no better than the buffet.  Been on many cruises and never had an experience like this.  They keep making them bigger but they're not better.  Pool was big enough to fit 20 people - huge disappointment.  Many passanger were complaining.

Food and Dining

1 out of 5
See review

Onboard Activities

1 out of 5
See review

Entertainment

1 out of 5
See review

Children's Programs

1 out of 5
See review

Service and Staff

1 out of 5
See review

Ship Quality

1 out of 5
See review

Cabin / Stateroom

1 out of 5
Very bad layout. 3rd bed big enough for a 4 year old - that's it.

Ship Tip

See review

3 out of 5
Left from Miami
3 out of 5
Kids liked the bob sledding
1 out of 5
Never made it to Grand Cayman - they said the swells were to high - ended up with another day at sea which the staff had no different plans for. I could stay home and play Monopoly with my family. Everything else cost money.
1 out of 5
Nothing there - to cold - water just like on the East Coast of US
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