Worst customer service ever

Norwegian Epic Cruise Review to Caribbean - Western


Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Votes: 0

Overall Rating:

2.0 out of 5
Verified Review
7 Night Western Caribbean (Miami Roundtrip)
Sail Date: February 02, 2014
Ship: Norwegian Epic
Cabin Type: Inside
Cabin Number: GTY
Traveled As: Couple
Reviewed: 3 years ago

I went to the cruise and in the middle of this vacation I've suffered a stroke. I flew to mexico to get medical attention and 24 hours latter I came back to the Hospital in Florida. After that I haven't received a call with this issue, called to Norwegian to see if I could get a refund but they told me that I had to do this thru the sales agency... Called the sales agency and was on hold for 4 hours; never spoke with a person. I've sent a lleter to this company to see what they can do in my case; I'm an 80 year old male.

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Children's Programs

3 out of 5

Service and Staff

3 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
5 out of 5
1 out of 5
1 out of 5
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