Norwegian Epic Cruise Review to Caribbean - Western

Contributor Level: Purser

7+ cruises


Helpful Votes

2 out of 5

Worst customer service ever

Sail Date: February 02, 2014

Reviewed: 3 years ago

Traveled As: Couple

Room Type: Inside

Cabin: GTY

I went to the cruise and in the middle of this vacation I've suffered a stroke. I flew to mexico to get medical attention and 24 hours latter I came back to the Hospital in Florida. After that I haven't received a call with this issue, called to Norwegian to see if I could get a refund but they told me that I had to do this thru the sales agency... Called the sales agency and was on hold for 4 hours; never spoke with a person. I've sent a lleter to this company to see what they can do in my case; I'm an 80 year old male.

Ship Quality
Food and Dining
Cabin / Stateroom
Service and Staff
Children's Programs
Onboard Activities
Destinations and Excursions

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