Walk the smoke gauntlet

Norwegian Epic Cruise Review to Caribbean - Eastern

Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Vote: 1

Overall Rating:

2 out of 5
7 Night Eastern Caribbean (Port Canaveral Roundtrip)
Sail Date: January 04, 2014
Ship: Norwegian Epic
Cabin Type: Balcony
Traveled As: Couple
Reviewed: 4 years ago

While this is a very large and beautiful ship there are many problems for most people cruising on the Epic.  To get to either of the only two complimentary dining rooms or the only complimentary restaurant, or most showrooms, or aid restaurants, adults and children have to walk the gauntlet thru the casino which is so smoke filled it makes a non smoker choke.  There is no other way to get to these rooms.  Even though the buffet is on the 15th floor, when you get out of the elevators you are immediately greeted by heavy smoke.  You would think in this day and age, Norwegian would have this be mainly a non smoking ship.  Entertainment on board is great, however there is only showroom entertainment for 4 nights.  We were on a seven day cruise.  Yes there is other entertainment but it is in the bars.  The bars are small and even more filled with smoke than the casino so again for a non smoker it was almost impossible to take a breath so for those nights no entertainment.  All during the cruise it seemed that the staff was nickel and diming everyone putting a lot of pressure to make reservations in the paid dining restaurants.  In the buffet and free dining rooms during each meal we were approached at least 3 times wanting to know if we wanted reservations in one of the paid restaurants.

We also had some special needs in regard to food and this was a constant fight.  We had made special arrangements with Norweigian prior to sailing but these were never conveyed to the ship.  Dealing with guest services subjected us to very rude staff.  We were told there was a refrigerator in the room which there wasn't.  It is a mini bar full of stuff you pay dearly for and does not keep anything cold. 

While there was little wait for most elevators, once on they do not go to each floor, so be prepared for a lot, and I mean a lot of walking.  Even the stairs were blocked off in many areas.  If you have mobility issues this is definetly not the ship for you.

On the plus side, other than the guest services staff, all the other staff on the ship were friendly and upbeat, doing their best to serve.  

Food and Dining

3 out of 5

Onboard Activities

3 out of 5


5 out of 5

Children's Programs

5 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

Ship Tip

Don't select this ship.

5 out of 5
1 out of 5
As a couple be prepared to pay $16. to get off the dock or walk 2 miles each way.
5 out of 5
Was this review helpful? 1

Leave a Comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.

Other Reviews Of This Sailing

*Cruiseline.com is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. Cruiseline.com does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. Cruiseline.com is not responsible for content on external web sites.

Back to Top