Great itinerary, nice studio, everything else was disappointing

Cruises: 7+ cruises

Review: 1

Helpful Votes: 12

Review summary

The Norwegian Epic is too big and designed horribly. I went down multiple dead ends on several occasions. The ship is also understaffed and the staff that are onboard are hit or miss. Several were incredible and extremely nice and helpful, but most employees that I encountered ignored me or were too busy talking amongst themselves to assist me. The food was HORRIBLE! Now, I refuse to pay extra for dining while on a cruise, so I guess that's where I went wrong, because the food that was included was no better than a high school cafeteria (coupled with poor service, left a bad taste in my mouth). The studio cabins were very swanky and well done. I very much enjoyed my room. Unfortunately, when I ordered room service, two of the three times if took OVER 90 minutes and I had to call and inquire/check on my order progress. The itinerary was quite enjoyable, I very much enjoyed exploring the ports of call. And the everglades tour I took the day of disembarkation was fabulous as well. For being a new and "magnificent" ship, it was definitely disappointing. The art throughout the ship was cheap and the carpets in the hallways was brown! One of the other major disappointments was there was no laundry facility onboard. I was very upset to have to hand wash my clothes in my tiny sink if I didn't want to pay $4.95 per t-shirt for them to clean it. Overall, I've learned from this cruise that Norwegian does not care about its customers at all. Profit is clearly their only bottom line. I've cruised over 10 times with various cruise lines and this was by far the most negative experience I've had.

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Philipsburg, St. Maarten

Nassau, Bahamas

Charlotte Amalie, St. Thomas

Miami, Florida