Great cruise. Quite disorganized though.

Norwegian Encore Cruise Review to Caribbean - Eastern

sferrante

Contributor Level: Purser

Cruises: 7+ cruises

Reviews: 2

Helpful Votes: 30

Overall rating:

4.1 out of 5

Verified Review

7 Night Eastern Caribbean (Miami Roundtrip)

Sail date: January 08, 2023

Ship: Norwegian Encore

Cabin type: Balcony

Cabin number: 9848

Traveled as: Family (older children)

Reviewed: 1 year ago

Review summary

The drink package upgrade changed (not for the better) the week before the cruise, and we were charged for things that should have been included. They blamed the staff and corrected the mistakes, but we needed to go to Guest Services multiple times. The same with the discounts on shore excursions - I needed to go up to the desk the last day to remind them (a total of $300). The internet was the worst of any cruise I've been on, as was the pool area, which was way too small and crowded. There should have been some consolation or compensation for taking away the private island (even though the weather would have most likely cancelled it anyway. Cancelling Footloose was very disappointing. The crew was very friendly and tried hard. Food was great (aside from the buffet), and it was still a great vacation despite the shortcomings.

Embarkation

3 out of 5

Long wait in terminal with no explanation. Very crouded.

Ship experiences

Food and Dining

4 out of 5

Buffet was awful. Selection limited. Hours curtailed. Main dining room food was great, but waitstaff was inexperienced. Specialty restaurants were great. Drink package had changed and nobody understood it.

Onboard Activities

3 out of 5

Pool was more crouded than any other cruise I've ever been on. Lines for slides were long.

Entertainment

3 out of 5

Choir of man was great. Cavern club was fun. Everything else was mediocre to average

Service and Staff

5 out of 5

Excellent, and even the inexperienced staff tried their hardest.

Ship Quality

5 out of 5

Cabin / Stateroom