Worst cruise I have had with NCL as far as service

Norwegian Encore Cruise Review to Caribbean - Eastern

Cruises: 7+ cruises
Review: 1
Helpful Votes: 6

Overall rating:

3.6 out of 5
Norwegian Encore

7 Night Eastern Caribbean (Miami Roundtrip)

Sail date: February 02, 2020

Ship: Norwegian Encore

Traveled as: Couple

Reviewed: 8 months ago

Review summary

WE have traveled with NCL, Carnival, Royal Carribean. WE loved NCL until this crusie. Not sure if it was just because the ship is so big and they didn't have enough staff, but was probaly our worst cruise as far as SERVICE. Also we did encounter rudeness by bar staff several times. Cagney's we love but this time can say nothing good about it, and also main dining rooms. Our best and hottest food was at Teppanyaki and The Local, staff amazing and food hot. We always tip extra but was very hard to do this time due to poor service

Embarkation

4 out of 5

Ship experiences

Food and Dining

2 out of 5
Cagney's terrible service, did not even refill water glasses without us asking and food cold and waiter rushed. Main dining rooms the same way, difficult to get in . The Teppanyaki was amazing and The Local and Garden Café had the only food that was served hot. Scarpetta also poor service

Waves Pool Bar

4 out of 5

We did encounter one man who was very rude by the bname of Jake and he another bar waiter by pool kept hiding behind the upper deck wall talking and looking at their phones and we were having to go down to pool bar and get drinks because they were not coming around upper pool deck and taking orders

The Private Room at Taste

3 out of 5

Slow service and food lukewarm. Slow bar service

The Manhattan Room - Main Dining Room

3 out of 5

Was not that impressed

The Local Bar

5 out of 5

Amazing, would like to see more choices on menu as far as appetizers

The Local

5 out of 5

Food always hot and best staff on ship

Teppanyaki

5 out of 5

Aamazing and outstanding service and wonderful food

Sugarcane Mojito Bar

5 out of 5

We loved Dr Bong, always the happiest bar on ship and friendliest

Savor Restaurant - Main Dining Room

3 out of 5

We were told no reservations needed but could never get in when you went. Was not worth the wait when we did get in

Onda by Scarpetta

2 out of 5

Poor service and no one coming around offering refills

Garden Cafe

4 out of 5

Always food hot asnd liked that were serving food and no one touching it

Cagney's Steakhouse

1 out of 5

Food cold, poor service

Onboard Activities

3 out of 5
Pool chairs to close, there is no way your elderly or handicapped can get into any of the chairs because they are to close together and bar service terrible around upper deck of pool. Race track there is an extra price for , lots of add on prices to do activities on ship. NO ONE COMES AROUND ON THAT DECK AND TAKES ORDERS FOR DRINKS, you have to keep running up and down steps to get your own at main pool bar

Main Pool

1 out of 5

No bar service on top deck above pool area and "Jake" who served around pool rude and did not even acknowledge when we said Thank You. Chair seating horrible , so close together makes it difficult for any person of size to get into chairs

Entertainment

5 out of 5
Choir of Men best show we have ever attended on any cruise ship

Tradewinds

5 out of 5

Staff always very friendly

Encore Casino

3 out of 5

Never had any bar service come around and offer drinks

Children's Programs

no children

Observation Lounge

5 out of 5

Loved it, only place where you could enjoy not being crowded. one lady sat bar was also rude and they were always slow

Service and Staff

2 out of 5
Never saw room steward until 2nd day, nice and did get us ice and bucket when asked but not very visible. We missed the little extras as animals on bed. Waiters always very rushed seemed to be very understaffed, even waiters staff with no introduction. Crusie director never visible unless it as a scheduled talk in Encore or ship acivity

Ship Quality

3 out of 5
Ship was very clean but design is very over crowded at pool and when you are disembarking not even enough room for everyone on top decks.

Cabin / Stateroom

4 out of 5
I do like the large sinks and shower . My family member was on same deck but did not have this would have been nice for room decription to include that not all are the same

Ship tip

Read reviews and listen to what people say, their will always be some bad ones to if it is overwhelmingly the same bad review on the same thing that should be considered

Ports of call

Miami, Florida

4 out of 5
No there were no city tours available for late flights. Should be made aware their are more charges on drinks in port on ship prior to leaving

San Juan, Puerto Rico

4 out of 5
Lots of shopping but difficult for elderly. I did like being there at night., gave you more time on ship during the day

Tortola, British Virgin Islands

4 out of 5

Charlotte Amalie, St. Thomas

5 out of 5
Wish we had had more time in St Thomas. Itinerary had changed after booking and we did not have time to do tour and go into town, so had to choose

Great Stirrup Cay (Cruise Line Private Island), Bahamas

5 out of 5
Loved it but the 12% charge on drinks ridiculous especially if you had a drink package!

Disembarkation

4 out of 5
Loved not having to do Custom Cards and verbally doing it. It was very organized
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