Worst cruise I have had with NCL as far as service
Norwegian Encore Cruise Review to Caribbean - Eastern
7 Night Eastern Caribbean (Miami Roundtrip)
Sail date: February 02, 2020
Ship: Norwegian Encore
Traveled as: Couple
Reviewed: 4 years ago
Review summary
WE have traveled with NCL, Carnival, Royal Carribean. WE loved NCL until this crusie. Not sure if it was just because the ship is so big and they didn't have enough staff, but was probaly our worst cruise as far as SERVICE. Also we did encounter rudeness by bar staff several times. Cagney's we love but this time can say nothing good about it, and also main dining rooms. Our best and hottest food was at Teppanyaki and The Local, staff amazing and food hot. We always tip extra but was very hard to do this time due to poor serviceEmbarkation
Ship experiences
Food and Dining
The Local
Food always hot and best staff on ship
Waves Pool Bar
We did encounter one man who was very rude by the bname of Jake and he another bar waiter by pool kept hiding behind the upper deck wall talking and looking at their phones and we were having to go down to pool bar and get drinks because they were not coming around upper pool deck and taking orders
The Private Room at Taste
Slow service and food lukewarm. Slow bar service
Savor Restaurant - Main Dining Room
We were told no reservations needed but could never get in when you went. Was not worth the wait when we did get in
Garden Cafe
Always food hot asnd liked that were serving food and no one touching it
The Manhattan Room - Main Dining Room
Was not that impressed
The Local Bar
Amazing, would like to see more choices on menu as far as appetizers
Teppanyaki
Aamazing and outstanding service and wonderful food
Sugarcane Mojito Bar
We loved Dr Bong, always the happiest bar on ship and friendliest
Onda by Scarpetta
Poor service and no one coming around offering refills
Cagney's Steakhouse
Food cold, poor service
Onboard Activities
Observation Lounge
Loved it, only place where you could enjoy not being crowded. one lady sat bar was also rude and they were always slow
Main Pool
No bar service on top deck above pool area and "Jake" who served around pool rude and did not even acknowledge when we said Thank You. Chair seating horrible , so close together makes it difficult for any person of size to get into chairs
Tradewinds
Staff always very friendly
Encore Casino
Never had any bar service come around and offer drinks
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Read reviews and listen to what people say, their will always be some bad ones to if it is overwhelmingly the same bad review on the same thing that should be considered
Ports of call
Tortola, British Virgin Islands
Great Stirrup Cay (Cruise Line Private Island), Bahamas