10 Day Baltic Sea Cruise

Item: Norwegian Dawn
Rating: 4.2
Author: biker5

Norwegian Dawn Cruise Review

biker5

Contributor Level: Cruise Director

Cruises: 7+ cruises

Review: 1

Helpful Votes: 9

Overall rating:

4.2 out of 5

10 Night Baltic (Stockholm To Copenhagen)

Sail date: July 28, 2022

Ship: Norwegian Dawn

Cabin type: Balcony

Cabin number: 10576

Traveled as: Couple

Reviewed: 1 year ago

Review summary

My wife and I returned from a 10 Day Baltic Sea Cruise Aug.10, 2022. We flew from Orlando, FL. To JFK in New York and due to weather missed our connecting flight to Stockholm by five minutes. (only one flight a day to Stockholm) This resulted in us missing our ship departure. We were on the phone with NCL and discussing with Delta our options from 815 pm until 3 am when Delta agreed to re-book us to Helsinski, Finland the ship's third port of call. Since we were unable to leave the airport we slept there on the floor. The flowing evening we boarded a flight to Stockholm with a connecting flight to Helsinski. We arrived in Helsinski a day before the ship and had to spend the night. The following morning we met the ship in port and were required to retake a covid test at a charge of $95.00. Our checked in baggage did not arrive until after our cruise in Orlando, FL. On our return flight from Copenhagen to JFK we were re-booked for our flight to Orlando and spend the night in New York. We were given a voucher for a Hotel and a Cab to take us there. The Cab took us to the wrong Hotel which did not have a shuttle back to the airport. I contacted the correct Hotel who informed me they were booked solid and then I called an Uber to take me back to re-booking. Delta said they had confirmed booking for us and the Hotel was required to provide a room. The Hotel told us no room available and they checked with another Hotel that had a vacancy and provided us with a shuttle there at 11pm. Since we had a flight the next morning at 7am we met the shuttle to the airport at 5:30 am. We did endured a lot on this trip. However, all the ports we visited and excursions we took were outstanding. We would like to take this cruise again and hopefully not have the same experience we had on this one.

Embarkation

1 out of 5

Missed port in Stockholm and boarded ship in Helsinski, Finland. Since it was more than 72 hours that we had a Covid test we had to retake at a cost of $95.00.

Ship experiences

Food and Dining

5 out of 5

Food was excellent at all venues. Service was also excellent.

Onboard Activities

3 out of 5

We thought activities were limited because of staff shortages.

Entertainment

5 out of 5

Entertainment at the main theater were excellent. Other venues were so so.

Service and Staff

1 out of 5

Cabin Steward did an excellent job. Was Johnnie on the spot. This was our 33 cruise and the first time we have to complain about Guest Services. I was at their desk every single day. Could not get a straight answer even talking to the Manager. I’m a stock holder of more than 100 shares and they never credited my online account with $100.00. I also had a credit of $133.63 when I disembarked the ship. My credit card shows this amount as a purchase. I have filed a report with Guest Relations. We reported our luggage not arriving on the ship and received a call from Delta airlines two days after we got home that our luggage was at Orlando airport. We have another Europe cruise scheduled with NCL for next year. Not too sure if we’ll take it.

Ship Quality

4 out of 5

We like NCL Dawn and this was our second time on it. A little dated but well maintained.

Cabin / Stateroom

5 out of 5

Our Cabin Steward did an excellent job. He gave us some helpful information on our port of calls. We asked to have ice bucket in our cabin every day and he did not miss a day. We also asked for a mattress topper and it was on the bed the next day. We requested a move to another cabin because of noise above us and agreed to move only if we could keep our Cabin Steward. We did move and kept our Cabin Steward.