Waste of $. Prepaid beverage package shut off

I'm rating 2 stars for the 2 good things. The shows were good and our room cleaner was always happy and friendly as well as some of the staff. However, this was a total waste of a vacation. Friday we set off and were totally optimistic with an open mind. The food was mediocre but understandable seeing the few chefs preparing thousands of meals per day. At the restaurants you order everything all at once. There's no coming back to your table after a few minutes to check as there are just too many people and not enough staff. They're not working for tips so most of them don't really try. Understandable. They are on the ship for 6-8 months at a time. Prepare to spend a lot of time in the bathroom. Prepare to dodge groups of pushy gluttons fighting their way through the buffet. You're lucky if you can find a table for 4 in the garden cafe. Don't bother trying to get a deck chair either after 8am. It's completely packed with towels and bags of people not even sitting in the chair. The bands play the same songs every day and the food is always the same. Cups and straws float around from drunks spilling their drinks. A hot tub for 6could be filled with 12 people at a time. After a day it gets sickening. Wednesday was the white party which we were excited about. We went to the shops and then we got all dressed up and were dancing away when we went to get a drink and were shut off. Shut off from the beverage package that we ALREADY PAID FOR. We went to the front desk, spent about an hour calling our bank and arguing with the staff that there was no problem with the card. The problem was the $28.95 pending charge from the shop. This happened to numerous people. See, they didn't get their money immediately so they took away something we already paid for. This completely ruined our night and I thought I should have been reimbursed for the day I didn't get to use my beverages that I paid for. The next day we spent another hour waiting for management to come and talk to us. He said this was their way of "getting our attention". They shut off your $600 booze package to get your attention. He offered no apology, no make up. Not even an offer of a bottle of wine or a dinner. I'm not looking for anything for free but I want to be reimbursed for what I already paid for. He was totally rude and brushed us off and said someone else would talk to us. We received a letter on our door when we came back at midnight on the last night. At that point, what could they do? Tuesday morning I called to say that our shower nozzle wasn't working so the water was scalding hot. Wednesday morning there was still no fix so I called again. Someone fixed it but it broke again on Wednesday so the water was freezing. Again I called and again he fixed it. Wednesday I thought I'd try my luck at a slot tourney. I asked what it was about and the lady just quickly told me to sign up and talk later. She said I'd be in the second round. The second and third round came and went without my name called so I had to scream to get her attention as she wanted to ignore me. Finally she went back to check and sure enough they forgot to write my name down and forgot about me. Had I not spoken up I'd have wasted my money yet again. I think it was Wednesday the a/c broke on the ship and everything was dripping wet from sweating. Top that off with people in close quarters heavily packed on the pounds and it's a smelly sauna. It was only a couple hours but in that time I think something died outside of the lobby area...it smelled like a sewer backup on times square. The kiddie pool area was fun for our 6 and 10 year old but again, was overcrowded with unsupervised and ignorant parents letting the older kids cut and push the little ones. Splash academy was fun and the circus at the end was cute. Bermuda itself was beautiful but hard to get around if you don't time it right. We got off the ship and waited about 30min in the bus ticket line before someone came up to us and said shuttles for $7/pp. At this point we were ready to just get somewhere. We got in shuttle and a guy said $40 (4 of us/6 seats). We said he told us $7pp when we were in line and another couple offered to split it with us. Perfect-6seats divided by $40 was about $7pp. The driver told the other couple that we wanted to ride alone. They asked how much if we shared and he said "get in the cab or get out" they asked again how much$ and he repeated. We couldn't get out of that can fast enough. Be careful not to get scammed. Blue Hole Park was amazing, Horseshoe Bay as well. Crystal Caves a waste of money. Captain Jack's pirate ship was a ton of fun and the rum swizzles are awesome. If you want to get to Bermuda don't do it on the Norwegian Dawn.

Overcrowded

Pool overcrowded. Gym not crowded at all. Get to shows early or you don't get a seat. Splash academy was great for the kids.

Acrobatic performance was great. Elements and the magician were awesome. The comedians were funny. Again overcrowded and nowhere to sit in Bliss lounge.

Kids club was fun for our kids.

Management and front desk was awful. Waiters come to take your order all at once and don't come back until you are done eating. Our room steward was great. The servers were great when we paid at Los Lobos.

Nothing is convenient to get to. Impossible to find Venetian. Pool is too small. Buffet doesn't have enough seating. The staff was always quick to clean a table the moment it did become available.

Overall decent size but our shower was broken for 3 of the days. Can hear your neighbors whisper.

Confusing but quick