SOLICITATION BY SPA STAFF

Item: Norwegian Dawn
Rating: 2
Author: pappygg

Norwegian Dawn Cruise Review to Caribbean - Western

pappygg

Contributor Level: Purser

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 9

Overall rating:

2 out of 5

Verified Review

7 Night Western Caribbean (New Orleans Roundtrip)

Sail date: March 05, 2017

Ship: Norwegian Dawn

Cabin type: Suite

Cabin number: 11152

Traveled as: Couple

Reviewed: 7 years ago

Review summary

MY HUSBAND SUFFERS FROM A DISABLING CONDITION TO HIS LEFT KNEE FOLLOWING 2 REPLACEMENT SURGERIES, A MANIPULATION UNDER ANTHESIA AND 11 MONTHS OF REHAB THE PAST YEAR. THE OPINION OF TWO ORTHOPAEDIC SURGEONS IS THAT HIS CONDITION IS PERMANENT AND HE WILL NEED TO ADJUST HIS LIFESTYLE TO HIS CONDITION.HOWEVER AFTER RECEIVING A MASSAGE FROM THE SPA THE STAFF MEMBER WHO PROVIDED THE SERVICE AGGRESSIVELY SOLICITED MY HUSBAND TO PURCHASE EXPENSIVE SKIN PRODUCTS SHE CLAIMED WOULD ALLEVATE MY HUSBAND'S CONDITION AND RESTORE THE KNEE TO ITS FULLY FUNCTIONAL CAPACITY. AFTER MY HUSBAND DECLINED HER OFFER NUMEROUS TIMES SHE SOUGHT ME OUT AND APPLIED THE SAME PRESSURE TO ME TO PURCHASE THESE PRODUCTS. SINCE WHEN DOES A MASSAGE THERPAIST KNOW MORE ABOUT THE MEDICAL CONDITION OF MY HUSBAND THAN 2 ORTHOPAEDIC SURGEONS WITH LEGITIMATE MEDICAL TRAINING.

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

1 out of 5

Entertainment

3 out of 5

Children's Programs

3 out of 5

Service and Staff

3 out of 5

Ship Quality

1 out of 5

Cabin / Stateroom

1 out of 5

HAD TO HAVE A LEAKING TOILET REPAIRED

Ship tip

KEEP CLEAR OF THE SPA AND SALON AREA. THEY HAVE STAFF WHO STAND OUTSIDE IN THE HALL TO TRY AND LURE YOU INTO THEIR SERVICES AND EXPENSIVE PRODUCTS BY OFFERING A FREE SHOULDER MASSAGE AND FREE CONSULTATIONS

Thumbs up

Ports of call

New Orleans, Louisiana

3 out of 5

Cozumel, Mexico

1 out of 5

Coxen Hole, Roatan, Bay Islands, Honduras

1 out of 5

Harvest Caye, Belize

1 out of 5

Costa Maya (Mahahual), Mexico

1 out of 5

9 Comments

Gwbigdog 2 years ago

Thanks for sharing your cruise with us.

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bups 7 years ago

I call bull. I've had numerous spa services on NCL ships including Dawn. They always try to sell their products. Once you say no they stop asking. You make it sound like you were walking through the Straw Market in Nassau.

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esm54687 7 years ago

no cruise history, no home town and no real name...... I'm pretty sure even if the husband read her post he would see similarities but couldn't 100% identify himself....

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ashleynsarah 7 years ago

no more caps... FFS

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sumday2 7 years ago

@tawsy I agree!

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cndyndale 7 years ago

Please remove the caps, I have a headache.

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Tawsy 7 years ago

Wow! Why are you sharing your husbands medical history with strangers? I'd be furious if my spouse did this.

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chirocop 7 years ago

esm is correct on both points. The spa is a concession, but licensure and scope of practice does not allow the claims made by your description. The spa staff always tries to upsale and push products, but common sense dictates that a skin creme will restore function as well as it will cure diabetes...not. All caps is yelling, bu the way, and if your description is accurate, I sympathize with your anger, but it is displaced here. This matter should be discussed with the cruise company or the spa concession.

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esm54687 7 years ago

Wow.... I hope you brought this up with Guest Services and to the Hotel Director!!! The Spa staff is a contract company and should be held accountable....... and why are you YELLING at people you are seeking compassion and sympathy from??

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Other reviews of this sailing

Moderate review 2.5

I can't wait to go back!

Ship is great, Destinations not so much.