Excellence in customer care
Norwegian Dawn Cruise Review to Caribbean - Western
Sail Date: March 22, 2015
Cabin Type: Inside
Cabin Number: 9573
Traveled As: Couple
Reviewed: 2 years ago
this is my first cruise so I really have no basis for comparison with other cruise lines. But I know good service and good customer care. Everywhere on the Norwegian Dawn, I encounter ship personnel going all out to take care of you. Food is excellent, staff are friendly and I would specially like to mention Yariff who was assigned to take care of my cabin. He is diligent and is on top of everything. My wife is so thrilled by the toweled animals each night, and that included the elephant, the penguin, the loopy looking dog and the mouse. This is reflected in all activities on board including entertainment, food and off shore excursions. I have the most comfortable stay and a most enjoyable vacation. Well worth the money. The food is good and there is such a variety to chose from. If you are rush for time you can go buffet, or if you are in an ambiance and romantic mood you can go to the Venetian or the Aqua lounge and dine a la carte. Whether it is buffet or a la carte you get the same high standard service.
A few suggestions though. One of which is that you fellas should think about opening up the breakfast buffet earlier during shore excursions as there will be a big rush for breakfast if you only open it at 6.30. Other days at sea, it does not matter because your guests can just stroll in.
And yes definitely I will cruise again on Norwegian. Because they go above and beyond to make you feel welcome.
Food and Dining
Service and Staff
Cabin / Stateroom
Do not book too many excursions to visit ruins because they need some time to travel to and you have very little time to actually go through them. Just the one at Costa Maya will do. Should spend more time on board because that is where the fun and enjoyment is. Inner room is okay but 8, 9, 10 floor