Ends with a bad taste in our mouths
Norwegian Breakaway Cruise Review to Europe - Northern Europe
9 Night Scandinavia & Russia (Warnemunde Roundtrip)
Sail date: September 15, 2018
Ship: Norwegian Breakaway
Cabin type: Balcony
Cabin number: 11910
Traveled as: Couple
Reviewed: 6 years ago
Review summary
Although the start of the cruise went to plan, we failed to dock at two ports including our final destination port (Sweden & German ports for Stockholm & Berlin). We understand that it may sometimes be impossible or unsafe to dock at a port but we were shocked and appalled by the manner in which we were informed that we were to be dumped off in a foreign country the following day and expected to make our own arrangements to get home (including an overnight stay). There was zero help from the cruise director or his staff to the point of getting conflicting information from the customers service desks on what we needed to do. One of their staff members told us that transfers would be provided to Copenhagen and that the Cruise Excursions desk would arrange this for us. However the Cruise Excursions desk said they could only offer sightseeing excursions and pointed us back to the queue stretching all the way across the atrium. At this point we had nowhere to stay, no way back to our flight home from Berlin airport and less than half a day to arrange all of this, pack our luggage and eat. We ran out of time to go back and find out where the the transfers would take us or if there were even any spaces. We were told that there was a room where we could access the internet and make telephone calls but the queue for this was understandably long and did not move for the 30 minutes we waited there. Distressed at the thought of being stranded on the streets of Copenhagen we felt we had no choice but to purchase the cheapest of their exorbitant internet packages in order to reserve a hotel room before they were all taken. Although their abrupt letter promised a part refund for the missing holiday time we have not yet received this or even notification of when or how and we are severely short on funds having had to make alternative last minute arrangements. We will also be forwarding the invoices for our additional flight and overnight stay to them as they said they would refund these up to a value of $300 (presumably each person). THE LETTER WE RECEIVED: NORWEGIAN CRUISE LINES xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx September 22,2018 Dear Valued Guests, Thank you for choosing Norwegian Breakaway for your vacation at sea. At Norwegian Cruise Line, the safety and comfort of our guests and crew is always our number one priority. Due to unfavorable weather conditions, we have modified the itinerary for your current voyage. The ship will cancel its call to Warnemunde(Berlin), Germany, on September 24,2018 and conclude its sailing on September 23,2018 in Copenhagen, Denmark. Guests will disembark the ship one day early, We apologize for this unexpected change to your itinerary. lf you booked shore excursions with Norwegian Cruise Line for Copenhagen, Denmark, and for Warnemunde(Berlin), Germany, these will be automatically cancelled and a refund will be processed to your onboard account. Additionally, we will cover transportation change fees up to $300 USD. Please submit receipts to your respective booking office for reimbursement. Please note that you will receive a refund for the value of one day of the cruise fare paid back to the form of payment. Thank you for your understanding and as always, we remain at your service. Sincerely, Captain Norwegian BreakawayEmbarkation
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Make sure you have plenty of credit on you credit card in case they leave you high and dry
Ports of call
St. Petersburg, Russian Federation
Nynashamn (Stockholm), Sweden Did not visit port