Great places to visit but NCL unorganized

Item: Norwegian Breakaway
Rating: 4.1
Author: frimdogg

Norwegian Breakaway Cruise Review to Europe - Northern Europe

frimdogg

Contributor Level: Purser

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 33

Overall rating:

4.1 out of 5

9 Night Scandinavia & Russia (Copenhagen Roundtrip)

Sail date: June 07, 2018

Ship: Norwegian Breakaway

Cabin type: Balcony

Cabin number: 14224

Traveled as: Family (older children)

Reviewed: 5 years ago

Review summary

We had a wonderful journey with some bumps in the road (as with any journey). Would highly recommend a Baltic cruise bc of the ports of call. It was exhausting bc you do 5 cities in a row and only two days at sea. You just have to push through it! So glad I went and had this experience! It was a wonderful adventure!

Embarkation

5 out of 5

Easiest ever!

Ship experiences

Food and Dining

4 out of 5

Onboard Activities

4 out of 5

Entertainment

5 out of 5

Children's Programs

1 out of 5

Service and Staff

3 out of 5

Bartenders at the martini bar were fabulous. Customer service was a nightmare. They had a different story depending on the person you spoke with. Sweden was a debacle! Changed the port to one an hour away. They said they were going to give you a free train ticket if you had a dot from customer service on back of cruise card. You had to get your train ticket between 8-10 in the morning if your were going into Stockholm. Customer Service didn’t tell everybody this, so people got kicked off our train bc they didn’t have a ticket. Then on the way back to the ship, the train broke down. Over 500 + had to take a taxi back to the ship. NCL did reimburse us however we waited close to two hours in line to get the refund.

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5