3rd NCL Cruise and service was lacking
Norwegian Breakaway Cruise Review to Caribbean - Bahamas
7 Night Bahamas & Florida (New York Roundtrip)
Sail date: April 16, 2017
Ship: Norwegian Breakaway
Cabin type: Inside
Cabin number: 5809
Traveled as: Family (older children)
Reviewed: 7 years ago
Review summary
This was our 3rd NCL cruise with family and I was saddened to see many of the things I was looking forward to were no longer available. The salmon and loxs I had on previous trips was no longer available neither were the lobster tails offered in the dining room. Chocolate night had also removed from the itinerary as well as the firework show from 2 years ago. The late night outdoor buffett was also no longer being done. This cruise also never had the grilling out by the pool of hamburgers and hot dogs with salads. The 2nd stop was cancelled due to wind and choppy waves. Lots of little things were no longer available and the company was just nickel and diming us ever time we turned our back. I was supposed to have a $100 room credit per each of the 2 rooms I booked but I had to call and send an email with a snapshot of my credit card charges to hopefully get this reimbursed. A few hours after we boarded our 4 daughters went out to check out the levels. During this time they announced safety procedures and our girls were forced to separate. My daughter called me in a panic because she was alone and my friends daughter was left crying alone in another section of the boat. I was very upset to hear that staff had touched them and separated them and split them up. Especially since we always tel them no always buddy up! Luckily we still had cell service and my daughter was able to call me. I also noticed that None of the servers seemed happy. I'm glad to say that we found two wonderful accommodating servers, Edna, at Shakers, and the man who took care of our room! They made our day. We traveled with 3 other families and they kept commenting how Royal would do this or that, and they are right. We picked NCL due to the activities for the kids. They enjoyed it but I wish the adults could have been more pleased.
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ports of call
Great Stirrup Cay (Cruise Line Private Island), Bahamas
9 Comments
Ejan 7 years ago
wl1962 7 years ago
esm54687 7 years ago
6871cormaca 7 years ago
Cindykins1 7 years ago