Norwegian Breakaway Cruise Review to Bermuda

Contributor Level: Purser

Experience
2-3 cruises

Review
1

Helpful Votes
3

2 out of 5

Never again on the Breakaway

Sail Date: October 23, 2016

Reviewed: 1 month ago

Traveled As: Couple

Room Type: Balcony

My husband and I were really excited to go on our cruise.   I purchased a balcony room on the 9th floor.   We were very disappointed.   The balcony was small, could barley fit 2 people.   Our view was blocked after i asked several times if it would be and was told no.  Our room was in more from the other so I couldnt see to the back of the boat, I also couldnt see down as we had the 8th floor roof on the balcony.   The ship was awful, the had to make reservations for things, the guest service people and staff were rude.   I complained about our room got nothing, I also purchased a 250 min package to call home, and was told when i asked guest service why i couldnt make calls, that it was for internet only.  

Cabin / Stateroom
I purchased a balcony room on the 9th floor.   We were very disappointed.   The balcony was small, could barley fit 2 people.   Our view was blocked after i asked several times if it would be and was told no.  Our room was in more from the other so I couldnt see to the back of the boat, I also couldnt see down as we had the 8th floor roof on the balcony.
Embarkation and Disembarkation
Very poor, worst ever. Left our room at 9 am, never got our luggage till 10:10
Ship Quality
Destinations and Excursions
Onboard Activities
Entertainment
same 2 shows all week, had to pay for other things to see. After paying for my cruise I wasnt going to dish out more money to see things.
Service and Staff
Very rude guest service, bartenders were rude as well.
Food and Dining
New York, New York
Takes too long to check in and then get on the boat. Got to the terminal at 11:30, never got on boat till after 2pm
Royal Naval Dockyard, West End, Bermuda

Tip

To not do it, the smaller boats are much better. Gem and Jewel



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