Doesn't customer care mean anything anymore.

Norwegian Breakaway Cruise Review to Bermuda


Contributor Level: Purser
Experience: 4-6 cruises
Review: 1
Helpful Votes: 8

Overall Rating:

2.0 out of 5
Verified Review
7 Night Bermuda (New York Roundtrip)
Sail Date: October 23, 2016
Ship: Norwegian Breakaway
Cabin Type: Balcony
Cabin Number: 13210
Traveled As: Singles/Friends
Reviewed: 1 year ago

When boarding we saw our cabin steward who didn't seem to want to be bothered.He did wake up a little when I gave him some green. However ,for the remainder of the cruise hardly saw him. He never asked if we needed anything. In the restaurants the food wasn't that bad but it was hard to get a server who could communicate properly in English. This resulted in wrong or incomplete orders. When we checked the bill they also had us using the mini bar. Guess what? Didn't use the refrigerator except to keep containers of milk. Took over an hour to rectify this and was then forced to join the herd to disembark. Took another hour. Won't see us paying to cruise with them again

Food and Dining

1 out of 5
Food prep was good but servers negated that

Onboard Activities

5 out of 5

Entertainment

3 out of 5

Service and Staff

1 out of 5
A regular restaurant would close

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
terrible steward
3 out of 5
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