Norwegian Breakaway Cruise Review to Bermuda

Contributor Level: Purser

4-6 cruises


Helpful Votes

2 out of 5

Doesn't customer care mean anything anymore.

Sail Date: October 23, 2016

Reviewed: 7 months ago

Traveled As: Singles/Friends

Room Type: Balcony

When boarding we saw our cabin steward who didn't seem to want to be bothered.He did wake up a little when I gave him some green. However ,for the remainder of the cruise hardly saw him. He never asked if we needed anything. In the restaurants the food wasn't that bad but it was hard to get a server who could communicate properly in English. This resulted in wrong or incomplete orders. When we checked the bill they also had us using the mini bar. Guess what? Didn't use the refrigerator except to keep containers of milk. Took over an hour to rectify this and was then forced to join the herd to disembark. Took another hour. Won't see us paying to cruise with them again

Cabin / Stateroom
terrible steward
Embarkation and Disembarkation
Ship Quality
Destinations and Excursions
Onboard Activities
Service and Staff
A regular restaurant would close
Food and Dining
Food prep was good but servers negated that

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