WILL NEVER CRUISE NORWEGIAN AGAIN!
Norwegian Breakaway Cruise Review to Bermuda
Sail Date: October 09, 2016
Ship: Norwegian Breakaway
Cabin Type: Balcony
Cabin Number: 14188
Traveled As: Couple
Reviewed: 10 months ago
So to be brief-we were watching the weather all week, knowing that the hurricane was heading for Bermuda. We called Norwegian SEVERAL times asking if we would be having a change in itinerary and they kept telling us no, we are all set to sail! No changes. They WAIT until we are all on board to make the announcement that we were not going to make it to Bermuda, instead we would go to Florida and Bahamas. So we figure we would make the best of it. Due to hurricane damage at both ports, we were limited to what we could do and excursions were not even offered in the Bahamas because we were only there for 6 hours!
They offered us an on board credit of $200, which was BS because that just paid for our gratuities at the end of the week. The way they handled this was absurd!
We had friends who were sailing on Carnival to Bermuda that same week and we were going to meet up there. THEY were informed by Carnival 72 hours before their departure of the itinerary change and were given the option to cancel and get 50% off their next cruise OR get 50% off this cruise. Obviously Carnival knows how to do business and take care of their customers! Norwegian does not.
The crew was absolutely horrendous. Service at the main dining rooms was terrible. It took us close to 2 hours to get dinner every night and we went specifically when it wasn't busy.....funny thing is we got quicker service when it was busy at the main dining rooms.
Everyone was miserable. We tried to make the best of it but you spend a lot of money to go on a cruise and to be treated the way we did was unacceptable. We contacted Norwegian about all of our issues and were basically told to go fly a kite. Nice......will never cruise with them again!
Food and Dining
Service and Staff
Cabin / Stateroom
Go to the specialty restaurants! As a promotion, we got 3 free specialty restaurant meals to choose from, it was so worth it!
The Brazillian Steakhouse was an amazing experience!