NCL took me to places that I did not want to go.
Norwegian Breakaway Cruise Review to Bermuda
Bermuda - New York
Sail date: October 09, 2016
Ship: Norwegian Breakaway
Cabin type: Inside
Cabin number: 11543
Traveled as: Singles/Friends
Reviewed: 8 years ago
Review summary
Cruise was not good as cruise line made decisions that were not in the best interest of the passengers. The cruise promised three days in Bermuda but due to weather problems we traveled to Port Canaveral Florida and Nassau Bahamas. Neither port was comparable to Bermuda and the visit including both ports was 15 hours total compared to the promised 3 days in Bermuda. The NCL provided $200 shipboard credit per cabin compensation which was woefully inadequate. Since the $200 per cabin credit must be spend on the ship coupled with the NCL savings from not paying the Bermuda tourist tax it appears that NCL gave very little in compensation back to the passengers. Also NCL should have given passengers the option of opting out of the cruise after announcing in New York City that that there would be no cruise to Bermuda with no information on the alternate ports until the next day while the ship was still at the NYC pier.The announcements should have stated that passengers could opt out, outlined the financial considerations for doing so and the debarkation procedures. None of that was done and I felt like I was held captive going to places that I did not want to go. In light of this, I am requesting adequate compensation so that sometime in the future I will be able to enjoy the cruise that I paid good money for and did not receive.
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ports of call
Royal Naval Dockyard, West End, Bermuda Did not visit port
10 Comments
evy65 8 years ago
Ricanicole 8 years ago