Norwegian Breakaway Cruise Review to Caribbean - Bahamas

Contributor Level: Purser

7+ cruises


Helpful Votes

2 out of 5

Worst customer service

Sail Date: November 22, 2015

Reviewed: 1 year ago

Traveled As: Family (young children)

Room Type: Balcony

I've been on 10 cruises, some of them NCL, and this is by far the worst customer service I have ever experience at sea. The staff, all the way from the guest service desk to the library attendant acted like every time you asked them a question or for help that you were bothering them. I don't think NCL corporate would like how this ship is operated, even the muster drill was disorganized as I witnessed a family with small children get yelled at because the youngest child was playing on their parents phone while waiting to be dismissed. The weather was horrible and the staff made no effort to create additional indoor activities so much of the time we stayed in the room as the public areas were crowded with people staring at trivia on the big screen. The ship is very nice and the food was fantastic, that's about all I can say that was positive. But I doubt I will be taking NCL again for a long time. 

Cabin / Stateroom
Nice cabin, no obstruction.
Embarkation and Disembarkation
Technical difficulties caused it to take nearly an hour standing with an agent who struggled to check us in. And leaving the lines through customs were ridiculous and misdirected.
Ship Quality
Destinations and Excursions
Onboard Activities
Children's Programs
Service and Staff
Food and Dining
Port Canaveral, Florida
Nothing to do here unless you book excursion as you dock in industrial port
Great Stirrup Cay (Cruiseline Private Island), Bahamas
We skipped this stop
Nassau, Bahamas

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