Broken dish in my food, poor customer service

Norwegian Breakaway Cruise Review to Caribbean - Bahamas

Experience: 7+ cruises
Review: 1
Helpful Votes: 9

Overall Rating:

2 out of 5
Verified Review
Norwegian Breakaway
7 Night Bahamas & Florida (New York Roundtrip)
Sail Date: November 08, 2015
Ship: Norwegian Breakaway
Cabin Type: Oceanview
Cabin Number: 5170
Traveled As: Family (young children)
Reviewed: 2 years ago

Boarding the ship was pretty straightforward.  Long lines but that is to be expected.  My luggage made it to the room on time etc. Room was nice. I was very disappointed to see there were only two outlets for 4 of us and MORE in our bathroom. The most disappointing part was the customer service and communication nevertheless staff.  I came to the front desk on two occasions to settle problems with my key card. I was told they were fixed and would work properly,  only to hake to come back again and WAIT in that line again waiting over an hour of my tI me while my family waited for me to finish AGAIN.  

Than comes the broken dish, my son was eating ab sale when he suddenly spit out a piece of a glass like substance.  We had to be risked to medical for a check.  He swallowed some. You would think this would cause management to come see us, NOPE. no check on us by any one once we left the doctor office . I had to ask to see someone in management.  

Terrible.  I had better customer service at a McDonald's

Food and Dining

3 out of 5

Onboard Activities

3 out of 5


3 out of 5

Children's Programs

5 out of 5

Service and Staff

1 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

3 out of 5
Nice but not enough outlets

Ship Tip

Get to the Atrium early as you won't have a seat left. It does not support the out of people on the ship

3 out of 5
3 out of 5
It's beautiful there, although the tendering process is difficult and there are not enough beach chairs by any means and you pay for anything you do on that beach such as floaties for the children in the water etc I thought that that was a little bit classless and penny-pinching on their part
5 out of 5
Was this review helpful? 9

Leave a Comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.

Other Reviews Of This Sailing

* is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. is not responsible for content on external web sites.

Back to Top