Never again!!

Norwegian Breakaway Cruise Review to Caribbean - Bahamas

Cruises: 4-6 cruises
Review: 1
Helpful Votes: 57

Overall rating:

1 out of 5
Verified Review
Norwegian Breakaway

7 Night Bahamas & Florida (New York Roundtrip)

Sail date: November 08, 2015

Ship: Norwegian Breakaway

Cabin type: Balcony

Cabin number: 9184

Traveled as: Couple

Reviewed: 8 years ago

Review summary

This had been my 3rd Norwegian cruise and I'm glad to say it'll be my last! I purchased this trip as a Anniversary gift for my Partner who had never been on a cruise before.I thought she would have a wonderful time since this was the newest ships so it has to be bigger than all & lots more to do. I was wrong the breakaway is beautiful but because it's so big the lack of services sucks! The Customer service employees were rude and unhelpful, I booked a balcony suite with a king size bed & got 2 twin beds! Btw we slept like that for 4 of the 6 nights we were on the ship! No one listen not even the Customer service manager Michelle..omg it was the worse! Our tendering to stirrup cay Bahamas was a nightmare there were only 4 tenders & about 2000 people wanting to go to the island. The ship holds roughly 3500 people! I applied for the Credit Card 2 nights before I left and to my surprise they charged my credit card for all my charges plus all the cash I put in to my account so they were trying to stay with all my money. I felt so bad for my girlfriend because this really left her with a bad taste in her mouth. I.made this like it was better than a flat land vacation, nope I was wrong she would rather go on an airplane than a ship again. Thanks Norwegian!!  I CAN'T even continue because there was more! The worst thing of all this is that Norwegian doesn't have a Corporate email , you would have to write a letter and send it to there Corporate offices in Miami Florida. Wow! Some times you think  bigger is better in this case I disagree I went on the smaller ships and the service was 5 out of 5! Carnival and Royal Caribbean here I come. Good riddance Norwegian cruise lines! 

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

1 out of 5
The only best service came from my waiter in Cagneys steak house "Jowel"

Ship Quality

5 out of 5

Cabin / Stateroom

HORRIBLE!!! I was suppose to get a full to king size bed for my partner and I and we got a room with twin beds!!! Thanks we slept like that for 4 nights out of the 6nights we were slept there.

Ship tip

The ship is to big, lack of great service

Ports of call

New York, New York

1 out of 5
I live there too cold & to expensive!

Port Canaveral, Florida

5 out of 5

Great Stirrup Cay (Cruise Line Private Island), Bahamas

1 out of 5

Nassau, Bahamas

5 out of 5
The shopping district is great

Traveler Photos

Norwegian Escape in the distance Sunset in Nassua Bahamas
Was this review helpful? 57

14 Comments

Gwbigdog    1 year ago

Thanks for sharing your cruise.

Gwbigdog    2 years ago

Thanks for sharing your cruise with us.

terry115    8 years ago

My wife and I have always had the twin beds pushed together with no problems. We went on one cruise the beds were apart told the cabin Stewart about it fixed before we went to sleep the first night. They make mistakes do you

chale0308    8 years ago

I have to agree with you NCL sucks.. it is great..

mine724    8 years ago

@sydneymarteliz you call that small stuff, sleeping\resting? Really do YOU sleep in a twin bed with your loved one? Maybe you don't care about sleeping on a vacation but I do! I like to sleep comfortably especially on a vacation that's part of a VACATION for me! When you put beds together and there's no support in between, you sleep uncomfortable and your legs tend to go in between the beds as you sleep. So no i will not over look how she & I slept!  Also it was my money they were taking how is that small stuff! Get your facts right?

mine724    8 years ago

Okay @terry115 she is my Partner I don't think I had to elaborate. Also it was my anniversary so my expectations for a wonderful experience on a very expensive trip was highly recommended! Also they were ripping me off how was I suppose to take that lightly, if you don't care to be ripped off or have a lousy trip then that's on you! A lot of people would love to do what I just did really I don't think anyone in their right mind would want to experience what I went through! And for those who wondered about putting the beds together well they did & the middle stood open so when we slept our legs  would go through, my girlfriend and I aren't fools that was our first question to the room steward.That was our biggest concern! It was really uncomfortable to sleep like that! @esprit no we didn't spend a night on land, the 7th night we spent around the ship till morning when we disembark! 

clferr    8 years ago

there are always twin beds. they normally just push them together and thats what they consider a king size. im sure if you had asked, they would have done it the first nite. or maybe you should have told them when you booked it. i too wasn't impressed with breakaway. but will be trying a smaller ncl ship the gem.

esprit    8 years ago

since its a 7 night cruise, and you slept like that 4 of 6, did you spend a night on land?

terry115    8 years ago

all you have to do is ask them to put the beds together

lbk1009    8 years ago

Why not just ask the stateroom steward to put them together? Easy peasey.

aubreytucker    8 years ago

It's their ANNIVERSARY! Being forced to sleep in two separate beds is completely unacceptable

SydFL    8 years ago

It sounds like you need to overlook the small things that don't matter and enjoy that you are able to take a vacation. You could push the two twin beds together and tinkering is known to suck there....

terry115    8 years ago

anniversary with partner or girlfriend? cruising is great lower you expectations enjoy life its to short. a lot of people would like to do what you just did

shady2jz    8 years ago

Wow I'm sorry to hear that. We cruised Norwegian on the new Escape for the 10 night transatlantic and felt Norwegians staff was very inexperienced and lacked basic service skills. We were thinking of giving the Epic a try before we give up on NCL as a whole. Sticking with Disney, Royal, and Carnival. May try Celebrity.

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