Cusomer Service did not support the Experience
Norwegian Breakaway Cruise Review to Caribbean - Bahamas
7 Night Bahamas & Florida (New York Roundtrip)
Sail date: April 05, 2015
Ship: Norwegian Breakaway
Cabin type: Balcony
Cabin number: 14244
Traveled as: Large Group
Reviewed: 9 years ago
Review summary
This cruise would have been better if the information that NCL provided was correct. I asked about the drink package only to be told something that did not exist. I was unfortunately already on the cruise making my experience unforgettable. I asked at guest services only to be shunned away. This is not only my experience but my friend who was on the cruise and a few more passengers when they heard me compalining. The crusie line took my money and did nothing.
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
For example: O'Sheen's Irish bar is the best place to go for an enjoyable sit down breakfast. It is also great for lunch, where you can even be served at the bar!
Ports of call
Great Stirrup Cay (Cruise Line Private Island), Bahamas
5 Comments
SailorettePatti 9 years ago
Why did NCL not do anything about this matter? Why did guest services shun you away? Why didn't this cruise line go out of its way to make your trip memorable? Be sure and contact NCL, in writing, for an explanation and reimbursement of the non-existent beverage package. I have found NCL to be quite helpful and am sure equal assistance will eventually be extended to you.