BOOK DIFFERENT CRUISE LINE: DON'T DO NORWEGIAN

Cruises: 7+ cruises

Review: 1

Helpful Votes: 55

Review summary

I want to start with saying that Guest Services nerve took concern for complaints, never apologized, and consistently misinform/lie to individuals. There is also no way of getting a non-obscured view unless you book the most expensive rooms on the ship (Haven), or you work as the crew and get the best part of the boat for your leisure time (the bow, bridge region). There is a WINDOW view from the observation lounge of the front of the ship; however, there are only around 12-16 (1-2 person chairs) and they are always filled with people. The only way to get a completely clear view of the water front is from the Haven or the crew's view. ALSO: There were NOT enough BATHROOMS!! ALSO VERY LIMITED availability to get into ANY shows/comedies/entertainment. (BOOK SHOWS/EVENTS MONTHS IN ADVANCE) The only 3 reasons I would consider giving this 2 stars is that there were two individuals I spoke to on the phone were very helpful and I really enjoyed them (prior to the cruise), as well as the house keeping crew; I also greatly enjoyed the excursions, but was disappointed with the lack of time (zero time) to shop in Cabo, unless you don't book ANY excursion there). I would have marked poor (instead of terrible) without these experiences due to the several lies I was given from the same individuals from the Guest Services desk. There was a woman who "cackled" at me several times for asking one question about the ship. then two other men consistently changed their answers and never apologized for any inconveniences when I stated that my cabin mate and are very extremely disappointed by something (twice); one man simply shrugged and looked away, the others response was similar. I would inform them on the first two responses they would tell me, (only after they lied to me on several occasions), and they would backtrack, reveal some information and lie again. If I can not trust the guest services then I have no where to turn to for answers (all week). I also did not like that only the Haven and the crew members were allowed the best views from the front of the ship without any obscured views (windows, seeing parts of the ship, etc...). This angered me greatly, as I want non-obscured views and many others I discussed this with on the ship were infuriated; guest services was not useful as well. I also did not like having to watch my luggage outside of my room for 1.5 hours (calling guest service 3 times), watching someone tamper with it and guest services (once again) lying to me several times. "They will be there by 12:30am latest". so I waited. I told them several times I was staying up late, because I was sincerely worried about my luggage and they said don't worry about it. Then I contacted again at 12:30am and they said "don't worry about it". I then, AGAIN, informed them that I was watching it and staying up to watch it, and that I was willing to stay up all night watching it (night before disembarkation day) because I feared for my luggage after watching my neighbor tamper with the locks on my luggage. They finally (after I brought this up at 11pm, 11:30pm, and 12am, and 12:30am) told me they would call and send someone to pick them up. every other cruise line picks my luggage up (WITHOUT ME CALLING) between 2-10 minutes after I place my luggage out of the room at ANY given time that they ask for it out by, or by request. Worst experiences (for all 7 days) that I have EVER had with any cruise line. I have been spreading the word as I am a millennial with a large social following and my cabin mate is as well; that if you want honesty, integrity, good service, and good views on a ship; not to go on a Norwegian cruise. (as per personal experience). The food in the main dining and the cafe was bland/poor quality, and there was not adequate seating (you have to check other floors to move your buffet to, in order to eat during several times of the day). The pools/sundecks were also overly crowded and the running track has limited availability. There was one wading pool, and one normal pool. HOT TUBS were CLOSED FREQUENTLY. Norwegian does NOT CARE.

Embarkation

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Food and Dining

Onboard Activities

Entertainment

Children's Programs

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

San Pedro (Los Angeles), California

Puerto Vallarta, Mexico

Mazatlan, Mexico

Cabo San Lucas, Mexico

Disembarkation

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