Extraordinary Service, Older Demographic

Cruises: 1 cruise (first)

Review: 1

Helpful Votes: 10

Review summary

HAL is a logistics expert, and every location and activity transition went very well. Food at buffet was sub - par in my opinion. Sit down and specialty meals were very good to excellent. Neptune Suite benefits include sit down breakfast in restaurant, which was lovely. Many vegetarian options and staff considerate of food sensitivities. Suite was elegant and view from patio was phenomenal. Demographic was old and overwhelmingly white. Most guests were in their seventies, eighties, and more, mostly from North Carolina, Texas, Minnesota, California. Very few families, hardly any children. Entertainers were very talented. but Intellectual activities limited, in my opinion. For instance, EXC talk was a nice lady reading from a PowerPoint. Professional narration of Glacier Bay was extraordinary and inspiring. Classical concerts daily, and extraordinary. Additional excursions purchased through HAL were good, but more expensive and limited than through Viator. Our services were absolutely to notch. On board, HAL pushes sales of alcohol, photography, tchotchkes, jewelry, art, gambling. They will also aggressively promote shopping at their own HAL-owned businesses in Port towns, such are NOT superior to locally owned shops, so be aware. Shop could use refurbishing, in my opinion, but all was clean and in working order.

Embarkation

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Seward (Anchorage), Alaska

Haines, Alaska

Juneau, Alaska

Ketchikan, Alaska

Vancouver (Canada Place), British Columbia

Disembarkation