Such a disappointment

Noordam Cruise Review to Alaska - Inside Passage

Cruises: 2-3 cruises
Review: 1
Helpful Votes: 3

Overall rating:

2.8 out of 5
Noordam

8 Night Alaska (Vancouver Roundtrip)

Sail date: May 12, 2018

Ship: Noordam

Cabin type: Balcony

Cabin number: 5087

Traveled as: Family (older children)

Reviewed: 3 years ago

Review summary

Our first HAL was truly a disappointment! We have cruise before but not in HAL! From day 1 our toilet didn't work for 3 1/2 days. For all those days they said it was a section problem for several decks! Had to use else where on the ship before going to our cabin or going to Deck 3 by gift shop to use the toilet. Then on 4th day green smelly stuff came up from drain between the toilet and bathtub after a bath! Guest Service was no help and their words and actions were insulative! No response from the Guest Survey as of yet, so disappointed! Other things happened during the cruise also but the disappointment is so overwhelming!

Embarkation

2 out of 5

Ship experiences

Food and Dining

2 out of 5

Onboard Activities

1 out of 5

Entertainment

1 out of 5

Service and Staff

2 out of 5

Ship Quality

2 out of 5

Cabin / Stateroom

1 out of 5

Ship tip

Not this ship

Ports of call

Vancouver (Canada Place), British Columbia

5 out of 5

Juneau, Alaska

5 out of 5

Haines, Alaska

5 out of 5

Icy Strait Point (Hoonah), Alaska

5 out of 5

Ketchikan, Alaska

5 out of 5

Disembarkation

2 out of 5
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