Our cruise was a complete disaster.

Cruises: 7+ cruises

Review: 1

Helpful Votes: 39

Review summary

Unfortunately, the Holland America cruise was a costly fiasco, and the worst cruise we've experienced. I'd like to point out only a few key examples of our experience aboard the ship, on our first day we noticed a bad combustible/ diesel like odor in our cabin, this was while trying to get some sleep, as well as a loud whistle-like noise throughout the entire cruise. Less than halfway through our cruise we had mechanical problems and the ship stayed in  Napier for two entire days which meant we missed two different ports and consequently missing some incredible and three of the best planned tours. This meant the ship was not at sea for the 4 days that was promised but for an entire 7 days instead.  My wife and I spent many months extensively planning this dream cruise, we were extremely excited to go to New Zealand, however this ship, its food or staying at sea were not the reason why we chose to go to New Zealand, that we wanted to get out of our trip to this beautiful location is to truly experience its world known geographical beauty and it's people.

 

We were offered a 20% discount towards another cruise by Holland America representatives, which was humorous and upsetting at the time especially when our cruise was a disaster and Holland America ruined our very costly and what we hoped to be our dream vacation. 

Ship experiences

Food and Dining

Onboard Activities

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Sydney, Australia

Cruise Milford Sound

Cruise Fjordland National Park

Port Chalmers (Dunedin), New Zealand

Akaroa, New Zealand

Picton, New Zealand

Wellington, New Zealand

Napier, New Zealand

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