Not so great cruise

Item: Nieuw Statendam
Rating: 3.1
Author: zezeo

Nieuw Statendam Cruise Review to Caribbean - Southern

zezeo

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 15

Overall rating:

3.1 out of 5

Verified Review

7 Night Southern Caribbean (Ft. Lauderdale Roundtrip)

Sail date: March 25, 2023

Ship: Nieuw Statendam

Cabin type: Balcony

Cabin number: 5029

Traveled as: Family (young children)

Reviewed: 1 year ago

Review summary

Generally I was disappointed with this cruise. I been on many cruises and the service on the cruises should be the number one priority besides safety of course. Guest services really surprised me with the lack of empathy I got at the desk. The need more supervision on the floor at peak times in all areas.

Embarkation

2 out of 5

Good

Ship experiences

Food and Dining

4 out of 5

Food was overall good

Onboard Activities

1 out of 5

Not enough activities for a 3 sea day cruise

Entertainment

1 out of 5

Not enough entertainment and the entertainment was ok at best.

Children's Programs

1 out of 5

Service and Staff

2 out of 5

It was hot or miss on service. Some were really good. At the buffet the basic service like getting drinks was lacking in a lot of sections. We found a few that we liked but had to look for them in different sections. The guest services was horrible and not helpful. I had to give feedback to get some one to finally help. Our stateroom guy was excellent. The chefs were great at every level.

Ship Quality

4 out of 5

Cabin / Stateroom

5 out of 5

We were in 5035. Our guy was great!