Terrible Post Cruise Service

Cruises: 7+ cruises

Review: 1

Helpful Votes: 6

Review summary

I contracted Covid 3 days into the 7 day cruise. Up to that point the cruise was wonderful. Understandably, I was moved to a quarantine cabin while my wife remained in the suite. I have no issue with the need to do this. When we arrived in Rome I was sent to a quarantine hotel. I was told that we would receive Future Cruise Credit for the days lost and would be reimbursed for hotel charges at the Rome isolation hotel. I submitted all the receipts to guest relations as required. From the moment I was escorted off the ship, I have not heard anything from Holland America. I've called customer service (put on hold for hours), sent multiple emails, and after 2 months have still not had a reply. I'm not blaming them for my contracting Covid, but the lack of response is inexcusable.

Embarkation

Ship experiences

Food and Dining

Onboard Activities

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Piraeus (Athens), Greece

Santorini, Greece

Katakolon (Olympia), Greece

Disembarkation

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