Drink Package Debacle
Nieuw Amsterdam Cruise Review to Caribbean - Western
7 Night Western Caribbean (Ft. Lauderdale Roundtrip)
Sail date: February 24, 2018
Ship: Nieuw Amsterdam
Cabin type: Balcony
Cabin number: 5048
Traveled as: Couple
Reviewed: 6 years ago
Review summary
Our original cruise got cancelled (Holland America cancelled that entire cruise, not sure why), our drink package did not transfer over, we received a HUGE bill @ the end of our cruise & we are NOT HAPPY. We also asked several bartenders on the ship if we had the drink package just to be sure since our original cruise was cancelled & they said we were fine, went to customer service & systems were down. If we had the drink package on our original cruise why would our travel agent not make sure it was on our 2nd? And why is Holland America not coming to our rescue?? And why do they overcharge so much for drinks that contain pretty much no alcohol? I'm so tired of hearing, "because they can". Holland America: do the right thing here!Embarkation
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Ship tip
Make yourself learn the ship by day 2!