Drink Package Debacle

Item: Nieuw Amsterdam
Rating: 3.3
Author: Jesslan17

Nieuw Amsterdam Cruise Review to Caribbean - Western

Jesslan17

Contributor Level: Deck Hand

Cruises: 1 cruise (first)

Review: 1

Helpful Votes: 44

Overall rating:

3.3 out of 5

7 Night Western Caribbean (Ft. Lauderdale Roundtrip)

Sail date: February 24, 2018

Ship: Nieuw Amsterdam

Cabin type: Balcony

Cabin number: 5048

Traveled as: Couple

Reviewed: 6 years ago

Review summary

Our original cruise got cancelled (Holland America cancelled that entire cruise, not sure why), our drink package did not transfer over, we received a HUGE bill @ the end of our cruise & we are NOT HAPPY. We also asked several bartenders on the ship if we had the drink package just to be sure since our original cruise was cancelled & they said we were fine, went to customer service & systems were down. If we had the drink package on our original cruise why would our travel agent not make sure it was on our 2nd? And why is Holland America not coming to our rescue?? And why do they overcharge so much for drinks that contain pretty much no alcohol? I'm so tired of hearing, "because they can". Holland America: do the right thing here!

Embarkation

3 out of 5

It was my first time cruising. Seemed very "hurry up & wait" & I can't imagine it being any different with any other cruise so it got an average rating.

Ship experiences

Food and Dining

3 out of 5

Food was terrific! The alcoholic drinks seriously had NO alcohol in them!

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

3 out of 5

Everyone was so nice but based on my experience, no one knew what they were talking about!!!

Ship Quality

4 out of 5

Cabin / Stateroom

4 out of 5

Ship tip

Make yourself learn the ship by day 2!

Thumbs up

Disembarkation

4 out of 5

2 Comments

ndMoreCruises 6 years ago

I would get in touch with your credit card company but I don’t know how you were charged for drinks. It should’ve shown a non balance when they gave you your receipt after each beverage. Sorry for stating that since you can’t do anything about it now. Was this your first cruise? I don’t think holland America cares since I assume they gave you your money back for the cruise they cancelled.

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IkeDeb 6 years ago

That is bad!!😞

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