Update the room!

Nieuw Amsterdam Cruise Review to Alaska - Inside Passage

Cruises: 4-6 cruises
Review: 1
Helpful Votes: 36

Overall rating:

2 out of 5
Verified Review
Nieuw Amsterdam

7 Night Alaska Inside Passage (Vancouver Roundtrip)

Sail date: May 14, 2016

Ship: Nieuw Amsterdam

Cabin type: Suite

Cabin number: 7057

Traveled as: Couple

Reviewed: 5 years ago

Review summary

We had the best time! However, the cosmetic side of the suite, was unacceptable! Torn wallpaper, shower head, looks as if it had never been cleaned. After repeated requests, I was given a New one. The Middle Eastern server in the Pinnacle, is Racist and Rude. Several guests founded him disturbing! The gentlemen working in the observation area, never acknowledged us. After speaking to the mgr about the issue, his concern was; can I get you something now. No apology given! I feel as though, I didn't get what I paid for since my suite had hole in the wallpaper and was torn. The maintenance guy had to come and unstop my toilet 3 times, spilling water from the toilet on the floor and leaving it. Never asking for anyone to clean it up. 3 times this happened. How disgusting!! Internet was horrible! It kept bumping me off... At least 100 times. If my cell bill gets charged, I expect Holland America to pay.

Ship experiences

Food and Dining

1 out of 5
I was told there was only one menu in the Manhattan restaurant

Onboard Activities

5 out of 5

Entertainment

5 out of 5
BB King Band was Excellent! Cass and April put on a show.

Children's Programs

1 out of 5

Service and Staff

1 out of 5
Careen, Kristine, Ricky and Kadeak was wonderful

Ship Quality

1 out of 5

Cabin / Stateroom

1 out of 5
I have pictures of the wallpaper and shower! How disgusting!

Ship tip

Beautiful Views! Small issues that can be fixed in seconds.

Ports of call

Vancouver (Canada Place), British Columbia

5 out of 5

Juneau, Alaska

5 out of 5

Skagway, Alaska

3 out of 5

Ketchikan, Alaska

5 out of 5
Ship needs to stay longer

Cruise Inside Passage, Alaska

5 out of 5
Was this review helpful? 36

4 Comments

Leave a comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.

Other reviews of this sailing