Not really poor, more like not that good.
Nieuw Amsterdam Cruise Review to Caribbean - Eastern
Sail Date: January 10, 2016
Ship: Nieuw Amsterdam
Cabin Type: Balcony
Cabin Number: 6169
Traveled As: Couple
Reviewed: 2 years ago
The food in the dining room did not meet the standards of past HAL cruises, or even of other cruise lines we have recently used. It was served always lukewarm, and the quality of it was very disappointing compared to the food on past HAL cruises. The presentation was pleasing, but the food was very bland and ordinary. Vegetables included were not to everyone's taste.
We chose Anytime Seating, and perhaps because of that, service was incredibly slow and dinner took far too long.
Our cabin (#6962) and especially the bed rattled all the time, (perhaps vibration from the engines?) making it difficult for us to fall asleep. We were also very surprised to feel so much motion on the ship, despite pretty calm seas. This is something we have never experienced before, so are wondering if there is some design flaw with this particular ship. We certainly will not chose to sail on this ship again.
Serve the meals in the dining room on heated plates. Offer a wider variety of vegetables and sides. Hire more staff for the dining room. Don't offer Anytime Dining if it does not enhance the dining experience for diners. It would be better to have more staggered dining times.