Nieuw Amsterdam Cruise Review to Caribbean - Western

Contributor Level: Third Mate

Experience
1 cruise (first)

Review
1

Helpful Votes
5

2 out of 5

Somewhat Disappointed

Sail Date: January 04, 2015

Reviewed: 11 months ago

Traveled As: Couple

Room Type: Oceanview

Ok so first of all I will say that the cruise itself was pretty good. The evening entertainment was a little boring and there wasn't that much to do on the boat but it was relaxing. The food is good and you have a few different dining options and I wished I could have eaten more.

 

I took the cruise in January of 2015 but I am writing this review January 2016. The reason it has taken me so long to come to a conclusion is because I had trouble with a purchase made through the ships guidance. I was promised many things in person and guaranteed many things which I unfortunately did not get in writing because I trusted them too much and had a "guarantee" of sorts which really doesn't count for anything. I spent multiple hours of phone calls and emails only to get the run around each time. I was promised calls from supervisors on specific days and times and then when the day came, nobody contacted me. In the end all they said was that nothing could be done and the issue was never truly resolved. I am disappointed with their business practices and they have lost a customer for life. 

 

If you take the cruise, enjoy the cruise but know that not all the people working on the ship are working with the cruise company. They have their own interests at heart and will scam you if you give them the chance. The cruise company will not do anything for you either because business is business. Take my advice and don't buy anything without a statement in writing and read the fine print.

Cruise Photos

Embarkation and Disembarkation
Ship Quality
Destinations and Excursions
Onboard Activities
Children's Programs Holland America is on the older side of of the age scale. There was a small area for kids but I don't have any so I don't
Entertainment
Service and Staff
Actual crew was great but don't trust the people they hire to sell you stuff.
Food and Dining

Tip

Don't trust anyone trying to get you to buy anything.



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