Shame on Holland America
Nieuw Amsterdam Cruise Review to Caribbean - Western
7 Night Western Caribbean (Ft. Lauderdale Roundtrip)
Sail date: November 16, 2014
Ship: Nieuw Amsterdam
Cabin type: Balcony
Cabin number: 7007
Traveled as: Singles/Friends
Reviewed: 9 years ago
Review summary
Last year I gave Holland America a try on the Eurodam. We had a room that did not have functioning air conditioning and it was miserable and they really did not care. This year we decided to try them one more time on Nieuw Amsterdam and while the air conditioning was not great, it was better than the previous year. My main complaint is that they left us waiting for a tender in line over an hour on Half Moon Cay. This wouldn't have been so bad but the next day in Grand Cayman they left us in a line for over two hours with no water, place to sit or protection from the sun. This is supposed to be a vacation. I have a very bad back and standing in the same place is torture for me. I can't imagine trying another cruise on them any time soon. They really do NOT care about their customers.
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Holland America is considered a premium line. I don't feel like they provide customer service and have any respect for my vacation time and expense. If you want to experience five star customer service and cruise experience try Royal Caribbean. They make every cruise exceptional.
Ports of call
Ft. Lauderdale (Port Everglades), Florida