Navigator needs a refresh and so does the crew!

Item: Navigator of the Seas
Rating: 3.4
Author: steveoddy83542

Navigator of the Seas Cruise Review to Europe - Western Europe

steveoddy83542

Contributor Level: Deck Hand

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 2

Overall rating:

3.4 out of 5

10 Night Sunshine In The Canaries (Southampton Roundtrip)

Sail date: October 27, 2017

Ship: Navigator of the Seas

Cabin type: Balcony

Cabin number: 8390

Traveled as: Family (young children)

Reviewed: 6 years ago

Review summary

We had previously cruised on the Navigator in 2016 and enjoyed it (13 Nights), despite the ship looking a little jaded in places, but the shows and the itinerary made up for the condition of the ship. However in 2017 the ship looks a little rougher, but the shows are identical and the staff are just not interested in being polite and happy. The itinerary had been cut by 3 port days, which meant that there was 5 days at sea and 5 days in port, on the 5 days at sea, 2 of them where crossing the Bay of Biscay, so that wasn’t great, but we knew it would be so, however we were not prepared for such a worn out mattress on our bed, which made the crossing harder, due to the mattress being uncomfortable to start with. We asked for it to be changed, only to find it had been "padded" with towels, which made the hot nights unbearable. Overall this cruise had less days, a shorter itinerary, for more money! The bar service was very slow in some areas. Could have been much better. The Navigator needs a refresh and so does the crew!

Embarkation

5 out of 5

Southampton is an excellent port to embark from. Very friendly staff.

Ship experiences

Food and Dining

3 out of 5

The main eating facilities are the WindJammer and the Sapphire dining rooms, both were often crowded with slow service. Long waiting times.

Onboard Activities

3 out of 5

Quizes etc where ok, definately more Hoseasons than cruise line though.

Entertainment

3 out of 5

The onboard entertainment was the same as last year, which is'nt to say it was bad, just not "fresh", I expected some new content, as my cruise was 3 days shorter than the same one last year for more money!

Children's Programs

4 out of 5

Our son really liked the kids club, however I'm not sure they deal with agressive children that well. Our son was often telling us about aggressive children that where allowed to stay.

Service and Staff

2 out of 5

It was'nt great, the staff are just not interested in being polite and happy.

Ship Quality

4 out of 5

The ship was clean, but tired, the Navigator really needs a refit, we would'nt cruise on her again, unless the ship is brought up to date. Its looking very jaded and worn in places. The basic layout is good, just needs a good refresh. The ship was clean.

Cabin / Stateroom

2 out of 5

The itinerary had been cut by 3 port days, which meant that there was 5 days at sea and 5 days in port, on the 5 days at sea, 2 of them where crossing the Bay of Biscay, so that wasn’t great, but we knew it would be so, however we were not prepared for such a worn out mattress on our bed, which made the crossing harder, due to the mattress being uncomfortable to start with. We asked for it to be changed, only to find it had been "padded" with towels, which made the hot nights unbearable.