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Navigator of the Seas Cruise Review to Caribbean - Eastern
7 Night Eastern Caribbean (Miami Roundtrip)
Sail date: November 27, 2016
Ship: Navigator of the Seas
Cabin type: Suite
Traveled as: Family (older children)
Reviewed: 7 years ago
Review summary
Mom has liked Royal Caribbean in the past - it's a older crowd (she is 82) and she feels more comfortable. We had problems after problems. The guy at the desk told me 2 things about WIFI that was WRONG and they keep telling me to call Verizon. It's their fault.
Horrible customer service - paid for WIFI and it does NOT include calls or text - just data. So many things went wrong. From having my 82 year old mom stand in the sun for 3 hours waiting to board, to a room that is in badly need of some repairs. Our room had a wind tunnel noise and it took maintenance 2 days to get this fixed and kept us up for hours. I bought souvenir T Shirts ( NOT from this itinerary mind you!_) and they all shrunk ! So many things went wrong. The mattress was hard. There was a black ring around the toilet, no tissue in bathroom. Food choices were bland. Try another cruise line.
Ship experiences
Food and Dining
Onboard Activities
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ports of call
Labadee (Cruise Line Private Island)
Traveler Photos
3 Comments
glomarrone 7 years ago
So sorry that so many things went wrong. I do think that it is a shame when passengers have to wait out in the sun when the temperatures could be in the 80-90s. It happened to me once. I hope that the next cruise that you & your mom go on has less problems.
Kennicott 7 years ago
TERRI1962 7 years ago
Curious season cruisers that might read this review by the way your mother should never be in that situation period tighten that up a little. In this situation should she have to pay gratuities at full cost or at least at a reduced compensated rate looking at the photos they may have a gripe or two.