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Navigator of the Seas Cruise Review to Caribbean - Eastern

Experience: 7+ cruises
Review: 1
Helpful Vote: 1

Overall Rating:

1 out of 5
7 Night Eastern Caribbean (Miami Roundtrip)
Sail Date: November 27, 2016
Ship: Navigator of the Seas
Cabin Type: Suite
Traveled As: Family (older children)
Reviewed: 1 year ago

Mom has liked Royal Caribbean in the past - it's a older crowd (she is 82) and she feels more comfortable.  We had problems after problems.  The guy at the desk told me 2 things about WIFI that was WRONG and they keep telling me to call Verizon.  It's their fault.
Horrible customer service - paid for WIFI and it does NOT include calls or text - just data. So many things went wrong. From having my 82 year old mom stand in the sun for 3 hours waiting to board, to a room that is in badly need of some repairs.  Our room had a wind tunnel noise and it took maintenance 2 days to get this fixed and kept us up for hours.  I bought souvenir T Shirts ( NOT from this itinerary mind you!_)  and they all shrunk !  So many things went wrong. The mattress was hard. There was a black ring around the toilet, no tissue in bathroom. Food choices were bland.  Try another cruise line.

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Children's Programs

3 out of 5

Service and Staff

3 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

1 out of 5
5 out of 5
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