Dissatisfied customer due to my booking outcome with

Navigator of the Seas Cruise Review to Caribbean - Eastern

Cruises: 7+ cruises
Review: 1
Helpful Votes: 48

Overall rating:

2 out of 5
Navigator of the Seas

8 Night Eastern Caribbean (Ft. Lauderdale Roundtrip)

Sail date: April 02, 2016

Ship: Navigator of the Seas

Cabin type: Inside

Cabin number: 6137

Traveled as: Family (young children)

Reviewed: 8 years ago

Review summary

To whom it may concern, 
 I am writing you on today in reference to a very disatisfying matter involving my last cruise booking with this past April 2 thru Apil 10th on the Royal Caribbean Navigator of the Seas. My initial booking was made on last year, I booked both rooms separately to avoid any confusion due to my husband and son sharing the same exact name. Of note it has happened before causing us travel delays. The rooms requested were for side by side, but at the time of booking, the agent didn't have any available so she offered us directly across from each other with the interpretation that one room was in front of the other one as apposed to side by side, so from one room we should have been able to look out of the peek hole and see the other room or open the door and be within touch, sight and/ or conversation with each other at all times because it was me and my husband in one roomand my 2 children in one room to accomodate space and privacy. Only to have learned after driving 10 hours to the ship from GA on the day of embarkation that this was no where near the case. Completely exhausted, starvred, annoyed and overwhelming dissappointed to find out that our rooms 6137 and 6237 were on opposite sides of the ship, separated by a complete foyer with 2 stair wells and dual side elevators and a promenade consisting of nonstop traffic and assigned to 2 different munster stations as well, so in the event of an emergency my immediate family would have been seperated and may have never been reunited again. I did not sign up for this when considering all of these things prior to booking my family vacation with , the trip agency that guarantees 110% customer satisfaction. Well lets be clear about one thing, when I called customer support for answers l got the runaround and put on hold and a whole lot of there is nothing we can do for you now since I was now on the ship and then only to be referred to Royal Caribbean customer support for them to tell me there is nothing they could do for me because they are at full capacity and it is not their fault because I booked with and that was aware of the deck plan and they were insisted on making a sale that was known that it wasn't what the customer wanted but because of the pre- booked rooms that this company needs to sale, a risk was taken with my trusting commitment to you guys. So now unethical and disgraceful and I still after conversating back and forth with both parties over 2 hours from the time I stepped foot on that cruise, my room was never changed, nor have tried to rectify the matter in any way possible. I never wanted to speak of this again because of the deceit on your part and the valuable time stolen from my family and I during the whole ordeal. I tried calling to discuss with an agent once again who did express empathy for my situation but still advised me to contact guess relations because all she could offer me was a coucher to use towards a future trip. Well I don't know who would want to risk something like this happening again with this businees especially during what is supposed a stress free time. I need both of my bookings monetarily compensated for this devestating error made by . I need someone that can and will help me with the issue please. We spent the entire cruise with rooms very far from each other, waisted alot of quality time going back and forth from one side of the boat to the other trying to make sure our other party was okay or as well as the inconvenience of different munster stations.

Thank You, 

Keisha Tillman- Zimmerman and Fred Zimmerman SR.

*** EDITED 4/25 BY CRUISELINE.COM TO REMOVE PERSONAL INFOMATION ***

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Children's Programs

3 out of 5

Service and Staff

3 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

1 out of 5
Not in location requested at time of booking

Ports of call

Labadee (Cruise Line Private Island)

5 out of 5

San Juan, Puerto Rico

5 out of 5

Basseterre, St. Kitts

5 out of 5

Philipsburg, St. Maarten

5 out of 5
Was this review helpful? 48

26 Comments

pepgirl24    8 years ago

Yep this is a ship review not RC website! We can't help you.

sws1776    8 years ago

ledger35, I believe the Munster station is located at room 1313 on the Mockingbird Deck!👻

ledger35    8 years ago

Where are the Munster stations located on the ship?

shaylowe    8 years ago

Honestly, this world would be better if people learned to take personal responsibility. If you don't have the skills to book on your own then research and find a competent TA

cfields524    8 years ago

How could you not look at the deck plans before going....

angie007az    8 years ago

Sounds like your travel agent made the mistake and not RCL. Posting here is a waste of time. Call your travel agent. Deck plans are posted on the web site.

jakenashleysmom    8 years ago

Agree with all of the above. Checking deck plans takes 30 seconds.

SparkleSparkle    8 years ago

Have to agree with all the comments. The first thing you would do on booking cabins,especially if you needed two would be to look at the deck plan. I can't see how RCI are responsible in any way. You don't say how old your Sons are but I was under the impression minors had to be a certain age to have a cabin of their own?

olaura    8 years ago

Agree with all the comments. The first thing that came to my mind was didn't you look at the deck plans? That's the first thing I do when booking a cruise. Also, if you were so concerned about your children did you ever consider splitting up with your husband and each take one child? It sounds like you just want to get your cruise paid for by Royal Caribbean, who had nothing to do with your room selection.

ratchc    8 years ago

I booked and was given rooms. Checked deck plans and noticed they were directly above the bar on the promenade so called back and changed to another deck higher up.....simples!!

kristen83    8 years ago

Hopefully no crazies see the phone number!

lucci1    8 years ago

Someone obviously didn't do their homework 😂😂😂😂

jmarie2731    8 years ago

Always check rooms online. My travel agent made mistake and booked room for two while we are three. Good thing I caught it. PS If I were you I would remove your names and phone number so the whole internet won't have access to that information.

JeffreyR6996    8 years ago

If you spent as much time checking everything out about the proximity of the rooms and the location of the port as you did blaming everyone but yourself in this long complaint. Everything would have been fine. I suggest carnival next time. This way I never have to run into on a Royal Caribbean Cruise.

3jtrGahhCzs4xSCy323rocBOd    8 years ago

Someone didn't do the necessary research for their cruise. Should have been noticed and corrected months before you sailed. Once on board a full ship there is nothing anyone can do.

wynwyn    8 years ago

All ships have a deck plan next time use it so that you can see the location of your rooms.

CrusinTim    8 years ago

WHY in the world do people copy and paste a form letter with their personal info to a social website? What are you thinking???

kristen83    8 years ago

Travel agents fault, and yours for not looking at your rooms or a deck plan, how is this RCI fault? Please don't sail with them again, do us all a favor!

rickn267    8 years ago

Ummmm.... 🤔

roxybelle    8 years ago

It sounds like she may have booked herself.

SvetlanaS    8 years ago

Going back and forth... Phones? Radios? Nothing good happened during the cruise? Nothing to be grateful about?....

jalockw    8 years ago

Also I really doubt the error was that "devastating"

roxybelle    8 years ago

And I guess I would have looked at deck plans when given the room numbers!

jalockw    8 years ago

Sounds like your travel agent messed up not the cruise line.

sws1776    8 years ago

debbmike    8 years ago

Putting your complaint on this site is a waste of time. This forum is in no way affiliated with Royal Caribbean. Plus, you just posted your phone number to thousands of people to see.

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