Service Outstanding, Royal Caribbean and food.. not so much.
Navigator of the Seas Cruise Review to Caribbean - Western
The service of the staff was absolutely outstanding. I had no complaints.. well one person was a little eh, but she didn't get extra tip and I'll leave it at that. The way that RCI does their billing is horrible. I was led to believe since I booked through a travel agent that I was receiving an onboard credit from RCI and the travel agent and they "stated" that was not the case. Also the onboard credit amount is misleading because the price they put on the web sites includes port charges which are NOT included in the calculation of the onboard credit. and the whole 50% off the second person is not true, they just add it to the total of the first person. The food is meh.... it seems and I heard this from other sources, that the cruise lines (RCI included) are moving to the passenger pay service for their more upscale lines and it seems that they are reducing the quality of the food that you pay for when you pay for your cruise. The food we had previously on RCI was phenomenal. So all in all, if you want all inclusive, stick with a resort, you'll get more bang for your buck, alcohol, food and gratuities wise (yeah they don't usually add on extra for gratuities at all inclusive resorts).