WORST boarding/debarking Experience of our lives!!!
Navigator of the Seas Cruise Review to Caribbean - Western
Sail Date: July 13, 2014
Cabin Type: Inside
Cabin Number: 8665
Traveled As: Couple
Reviewed: 2 years ago
Compared to other cruises we've taken-this debacle was like trying to leave a third world country! The lack of boarding logistics defy imagination! Two cruise ships at the Galveston docks at the same time with passengers still leaving the ship at 1:30 PM. We were told to be in line with our bags checked with a porter by 1:00PM in order to board the Navigator. Traffic was insufferable. Wife had to park our car in a fairly close lot-($70 cash) and catch a shuttle back to stand in the 'first' line of passengers qued up in the heat outside of the main customs building! Then after shuffling along for some time, we were allowed to again stand in line to pass through customs/metal detectors.....NOT over yet---Then were herded into much slower lines to actually obtain our boarding passes. At least the building was air conditioned and they had ice water available. Folks were getting a bit testy and short tempered by now. Remember-all of this 'hassle' even before getting on the ship for our vacation! On arrival day,we were told to be at our debarking area on the ship at 9:30 AM-it started all over again...They piled all of our bags in a somewhat recognizable order in the customs building-then we were on our own to find a porter in order to stand in line again until whisked through customs who didn't even bother to scan our luggage or ask to look inside--what a waste of time- the cruise ship could've just as easily piled our luggage outside to load into our cars. Wife caught a Lot B shuttle to get our car thinking the shuttle would take her to Lot B--wrong again!..It stopped to let several people off in Lot A first...then it took her over ONE and ONE HALF hours to drive less than a mile from the parking lot back to the terminal pick up lane to get me and our luggage! To sum it up- we spent a total of over 5 HOURS just to get on and off the ship! We will never bother to leave from Galveston again... other than that, the cruise was ok-food was better than average, drinks were overpriced as usual, cabin was hard to cool, some crew members were outstanding-others just going through the motions, most kids were orderly and civil,the ship was well appointed and sailed smoothly at all times. On a whim, we booked late and were assigned an inside cabin which we paid way too much for. Had to shower in a verticle 'tube' and take turns to dress-was expecting a little more than we got. Our other cruises were with Celebrity and Norwegian so we had a yardstick to use for comparison. Only once have we sailed with the 'tramp steamer' line-Carnival-only once! Overall- If this would be your first cruise and you are in good shape,don't mind the heat... GO FOR IT. because you can do much worse.....
Food and Dining
Service and Staff
Cabin / Stateroom
ordered breakfast in room- always prompt and fresh ! Cosmopolitan Club is romantic and less crowded than others until about 11 PM.