Stay Away from MSC

Cruises: 7+ cruises

Review: 1

Helpful Votes: 13

Review summary

My fiancé and I were aboard the MSC Seaside August 27-31, and had the worst experiences on our cruise. We bought a $600 drink package on board. Every time we approached the bar we had to wait 5-10 minutes for anyone to come over. If we did not flag a bartender down, they simply continued restocking the bar area. The table service provided at the Seashore restaurant was lacking to say the least. The person filling our drinks did not understand English very well, and while I understand the difficulties, I do not see why he was taking drink orders. A “Blue Hawaiian” was perceived as “Blue Wine.” While I do not fault the individual, the service was deplorable. One night I asked for the wedge salad without blue cheese. Our waiter, Raman, said oh would you like the Cobb salad. After a small exchange of requesting a wedge with no blue cheese, he convinced me to try the Cobb Salad. I was disgusted to find the Cobb Salad had Krab on it, and didn’t touch the plate. 20 minutes after ordering, I get a wedge salad with no blue cheese. Then I was shocked to realize our bowl of bread had torn and previously eaten bread at our table!!!! The roll was torn in half and then quartered, with a half and quarter left in the bowl! There is no way that bowl was not at another table, which is so unsanitary and shows there is no integrity from the food. We avoided Seashore for the remainder of the cruise, taking our chances with the questionable buffet food. The topping of this unfortunate sundae was when we found out we would not be able to go to MSCs island. I understand things happen, but we spent another day at sea instead of going to the island? No extra activities or discounts or reimbursement????? Once again faced with customer service wildly disappointing for spending $1800 for a cruise!!!!!! “Oh yes, very sad. Oh well.” When we finally think the torture of MSC ends, we receive fees of $140 because our credit cards were charged in SWITZERLAND, rather than Port Canaveral where we started and ended our trip. This is the worst cruise I have ever been on. I do not understand how you are still receiving passengers, because I have never been more disappointed; much less for a celebration of ENGAGEMENT. Do better.

Embarkation

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Children's Programs

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Nassau, Bahamas

Ocean Cay MSC Marine Reserve, Bahamas

Disembarkation

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