We thoroughly enjoyed it!

Thanks for sharing your cruise with us.

Thanks for sharing your cruise with us.

Thanks for sharing your cruise with us.

I wanted to add a couple other things that I have forgotten to mention regarding the Aurea Experience package on MSC Seaside. When I signed us up with BJ’s Travel I was told that our “Cabin” would receive two 50 minute massages. Either one of us could use them. I recently had surgery end of January 2019, and knew that I couldn’t use the massage, Tamara, my Travel said since they come with the room, My husband would be able to use both. The first sea day we are on board we talk down to the spa and my husband is assigned his massage first. Then the desk assistant wants to schedule mine and I tell her I’m not going to use it, I’m giving it to my husband. She immediately said we can’t do that. It’s mine and I can not give it to him! I was ready to jump over the counter and tell her that we paid an additional $1300 on top of the cruise price for the Aurea Experience and if I want to give my husband my massage, what difference does it make WHO USES IT? Besides, my Travel said our room comes with two massages! Not one per person! So that’s when I informed her that I had major surgery in January and can’t have a massage! Plus we were told this was doable! She looked at me/us and I was not backing down! She scheduled my husband for “my massage” 🙄and said she will have to talk to her manager about this. I said please do that. I thought spas are supposed to be relaxing? This one was very stressful. Second spa episode! On our last day at sea, 4/26/19, I signed up for a cruise on the new Miravaglia. The gentleman reminded me that when you buy the “Aurea Experience” you get 50% off spa services and fitness classes/personal training sessions. I remembered Tamara telling me this when I booked with her over the phone! So I grabbed my husband and we went to the spa to see if they had any openings for massages. This was at 10:30am Friday, last sea day. The Spa Manager was not very receptive or friendly, instantly told us no. Then ten seconds later said they just had a cancellation at 11:00 and 12:00. We said great! We have an Aurea room and want to utilize the 50% off! He looked at us and said you do not get 50% off. Besides, your husband would have had to pre-schedule after his massage from yesterday and it’s only 15%! Not 50%! So you have to pay full price! We said forgettaboutit! How ridiculous! He would rather have no business than take my husband at the discount price? So we went back down to speak with the gentleman at the future cruise desk since I needed to bring him my credit card anyhow. We told him about this and he was in shock that we were told 15% when he has been telling cruisers 50% for years! He also mentioned that the Spa Manager turned business away vs making something at that moment! Our impression of the front desk staff at the spa is not very welcoming or nice. When I spoke with Tamara this past week regarding our upcoming cruise in March 2020, I informed her of our spa experience. As I was talking she checked back on her notes and told me she saw exactly where the date/time it was reflected that she told me our discount as Aurea Experience cruisers would be 50% off spa services INCLUDING MASSAGES! She is waiting to hear back from their customer service regarding this matter.